Printer set up

[Grobsy]

I have just installed a new HP8130e series printer and on completion of installation it tells me it cant find a driver.  Help!

[Max3Aj]

Hi @Grobsy, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I'm sorry to hear you're experiencing difficulties with your new HP OfficeJet Pro 8130e printer. The "driver not found" error typically indicates that your computer cannot locate the necessary software to communicate with the printer. To resolve this issue, please follow the steps below:

1. Download and Install the Latest Driver:

Ensure you have the most recent driver compatible with your operating system.

Visit the HP Support Website:

• Navigate to the HP Customer Support - Software and Driver Downloads.
• Enter "HP OfficeJet Pro 8130e" in the search box and select your printer model.

Select Your Operating System:

• Choose your computer's operating system from the provided list.

Download the Driver:

• Locate the "Driver-Product Installation Software" section.
• Click on the "Download" button to obtain the latest driver.

Install the Driver:

• Once downloaded, open the file and follow the on-screen instructions to install the driver.

2. Use the HP Smart App:

The HP Smart App can simplify the setup process.

Download the App:

• Visit the HP Smart App page and download the app suitable for your operating system.

Install and Run the App:

• Open the app and follow the prompts to detect and set up your printer.

3. Verify Printer Connection:

Ensure that your printer is properly connected to your computer.

For USB Connection:

• Confirm that the USB cable is securely connected to both the printer and the computer.

For Wireless Connection:

• Ensure that both your printer and computer are connected to the same Wi-Fi network.
• Refer to the printer's manual to verify the wireless setup.

4. Update Your Operating System:

An outdated operating system can lead to driver recognition issues.

Windows:

• Go to "Settings" > "Update & Security" > "Windows Update."
• Click on "Check for updates" and install any available updates.

macOS:

• Click on the Apple menu > "System Preferences" > "Software Update."
• Install any available updates.

5. Run the HP Print and Scan Doctor (Windows Users):

This is a free tool provided by HP to diagnose and resolve printing issues.

• Download and Run the Tool:
  • Visit the HP Print and Scan Doctor page to download the tool.
  • Open the application and follow the on-screen instructions to troubleshoot the problem.

6. Reinstall the Printer:

Removing and reinstalling the printer can resolve driver issues.

Remove the Printer:

• On your computer, navigate to "Devices and Printers."
• Right-click on your HP OfficeJet Pro 8130e and select "Remove device."

Reinstall the Printer:

• Click on "Add a printer" and follow the prompts to reinstall it.

You may refer to this link - HP OfficeJet Pro 8130e All-in-One series Setup | HP® Support

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support