Printer set up

[Ripha1]

I am trying to complete the set up but when it asks for the pin in my printer and I enter it, it says incorrect.  I double and triple check the number and it still says incorrect. I even had someone else try and still the same incorrect. Please help.

[Max3Aj]

@Ripha1, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
This PIN issue typically happens during the HP printer Wi-Fi setup or when adding the printer to HP Smart. Here's how to troubleshoot and resolve it:

Identify What PIN is Being Asked

There are two common types of PINs that might be requested:

1. Wi-Fi Direct PIN – Used when connecting a device directly to the printer (e.g., via a phone or laptop).
2. WPS PIN (Wi-Fi Protected Setup) – Displayed on the printer screen or printed from a report.

If It’s Asking for the Wi-Fi Direct PIN:

1. Check the printer screen (if it has one). The Wi-Fi Direct PIN may be temporarily shown.

2. If there is no display, print the Network Configuration Page:

• On most HP printers:
  ➤ Press and hold the Information ("i") button until the report prints.
  ➤ Or press "i" + Wi-Fi Direct buttons together.
• Look for a section labeled Wi-Fi Direct — the PIN is usually listed there.

3. If you've entered the correct PIN and it still fails:

• Restart the printer and the device you're using (phone/laptop).
• On your device, forget the Wi-Fi Direct network, then reconnect and try the PIN again.

If It’s Asking for the WPS PIN:

1. Look at the printer display — the WPS PIN usually shows for 90–120 seconds after it’s generated.
2. If there's no display, press and hold the Wi-Fi button (or Wi-Fi + Cancel) to print the network info page, which may include the WPS PIN.
3. If WPS PIN doesn’t work or isn’t found:

• Try restarting your printer and router.
• Use the WPS Push Button method instead:
  >Press the WPS button on your router.
  >Within 2 minutes, press and hold the Wi-Fi or WPS button on your printer until it starts connecting. 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support