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Locked

‎06-09-2024 03:31 PM

HP Recommended
Product: HP LaserJet MFP M234dwe Printer

HP Smart will not scan!  says there is a scanner problem.  chatting with virtual assistant goes nowhere!  In reviewing printer settings, the Preferences for Country/Regopm  shows Ukraine and the setting cannot be changed.

Getting frustrated.

Barry

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-09-2024 03:43 PM

HP Recommended

Okay,  when all else fails, reboot!

I turned the printer off, waited a few seconds and then turned it on.

I was then able to scan.

Then, I went to printer settings and was able to change from Ukraine to United States.  I exited HP Smart and started it again to verify the change had been made.

So, when all else fails, reboot!

This case is closed, though I fear my head-ache will continue.

Barry

View solution in original post

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1 REPLY 1

‎06-09-2024 03:43 PM

HP Recommended

Okay,  when all else fails, reboot!

I turned the printer off, waited a few seconds and then turned it on.

I was then able to scan.

Then, I went to printer settings and was able to change from Ukraine to United States.  I exited HP Smart and started it again to verify the change had been made.

So, when all else fails, reboot!

This case is closed, though I fear my head-ache will continue.

Barry

Was this reply helpful? Yes No
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