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‎03-20-2023 07:27 AM

HP Recommended

I have a hp officejet pro 7720 which I  purchased some time ago but not setup. I am now trying to do the set up with the setup ink cartridges.  The error message I am receiving is that one of the cartridges is leaking. It won't accept the new cartridges that I have purchased.  How can I bypass this message so I can proceed with the setup. Thank you.

Category:
2 REPLIES 2

‎03-20-2023 08:10 AM

HP Recommended

Hello, 

 

Remove both cartridges and check if there is an ink leakage ?

If there is no ink leak happening, then try the below steps.

  • Ensure both the cartridges are removed.
  • While the printer is ON, unplug the power cord from back of the unit.
  • Wait for 60 seconds.
  • Plug in the power cord to the printer. Press the ON button , If printer does not power on automatically.
  • Install cartridges and close the cartridge access door.
Regards,
Jabzi

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Although I am an HP employee, I am speaking for myself and not for HP.
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‎03-20-2023 10:22 AM

HP Recommended

Why is it SO HARD for Computer/Printer Manufacturers to send instructions along or provide an Installation Disc like they did before Windows 11?  I am not an IT EXPERT, just an ignorant ARCHITECT with 35 years in the Business and I still read instructions.

PS:  Ink still is NOT compatible!

I'm leaving this SITE!!!!!

Robert G. Bauman, CSI
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