Printer setup

[Glennmc38]

I am trying to set up my printer out of the box but my set up ink cartridges are not any good. It says it’s not compatible and shows empty on my printer so I bought new ink cartridges but it will not let me use those and tells me I have to use set up cartridges first.Any way around this?

[Jay_G24]

Hi @Glennmc38,

I'd like to help!

I understand you are receiving a "use setup cartridges" error.

We would have to perform an OOBE reset on the printer to bypass the error

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• In order to access your private messages, click the support private message icon on the upper right corner of your HP Support community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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