Printer setup

[jean257]

I am getting message printer setup incomplete.  I have been using the printer for several years.  Please help; it is 8015e.

[Hawks_Eye]

Hi @jean257 

Welcome to the HP Support Community! We're here to help you get back up and running.

I understand the HP OfficeJet 8015e All-in-One Printer has been working for several years, but after using it with macOS 26 Tahoe, it now displays“Printer Setup Incomplete.” Let’s refresh the printer’s connection and setup without treating it as a new physical installation.

Steps to resolve “Printer Setup Incomplete”

Power-cycle the printer

• With the printer turned on, disconnect the power cord from the rear.
• Unplug the cord from the wall outlet.
• Wait about 60 seconds.
• Reconnect the power cord directly to a wall outlet and turn the printer on.

Confirm the Wi-Fi connection

• On the printer control panel, check that the wireless connection is active.
• Make sure the printer and Mac are connected to the same network.
• If the printer has lost its wireless connection, reconnect it before continuing.

Remove the existing printer from macOS

• On the Mac, open Apple menu > System Settings > Printers & Scanners.
• Select the HP OfficeJet 8015e.
• Remove the existing printer entry.
• Restart the Mac.

Set up the printer through HP App

• Open HP App on the Mac.
• Sign in with the HP account previously associated with the printer, if requested.
• Choose Add Printer or Set Up a New Printer.
• Select the OfficeJet 8015e when detected and complete all displayed setup prompts.

If HP App cannot locate the printer

• Temporarily disconnect any VPN connection on the Mac. HP specifically advises disconnecting a VPN during HP App setup.
• Restart the printer, Mac, and wireless router.
• Open HP App again and retry Add Printer.

Try AirPrint if normal printing is needed immediately

• Go to System Settings > Printers & Scanners > Add Printer, Scanner, or Fax.
• Select the OfficeJet 8015e.
• If macOS offers AirPrint in the Use field, select it and add the printer.

If “Printer Setup Incomplete” appears on the printer's touchscreen itself even after HP App completes the setup, restore the printer's Wi-Fi setup mode and add it again through HP App. HP provides this procedure specifically among the setup troubleshooting resources for the 8015e. 

 

Take care, and have an amazing day!

Regards, 

Hawks_Eye