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‎09-20-2021 04:18 AM

HP Recommended
Product: HP DeskJet Plus 4120
Operating System: Microsoft Windows 10 (64-bit)

I just bought a HP DeskJet Plus 4120 printer and I can't finish the setup because after I put the ink cartridges in and close the gate HP Smart does not go on with further instructions and it's stuck on the "close the cartridge gate" step..I'm setting the printer via USB cable as I currently don't have Wi-Fi at home...

Category:
1 REPLY 1

‎09-23-2021 05:12 AM

HP Recommended

@Mat93, Welcome to the HP Support Community! I’m here to help.

 

I understand the printer is stuck at this message and you are unable to complete the setup.

 

Make sure the ink cartridges are properly installed. Refer to - Replace HP inkjet printer cartridges

 

Check for any jams inside the printer - 'E4' Error Displays (Paper Jam)

Make sure the carriage is moving freely and the ink cartridge access door is firmly shut.

 

For assistance with the first-time printer setup, click here

 

If the issue persists, please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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