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Locked

‎05-29-2021 08:43 AM

HP Recommended
Product: HP Envy Photo 6234
Operating System: Microsoft Windows 10 (64-bit)

The printer is showing as offline when it isn't and it is connected to the same network as my pc. I have tried to disconnect printer and pc and restart, I have uninstalled HP Smart and the printer and tried to reinstall, but it is still showing as offline, so I can't install the drivers and being told to switch on the printer. I have tried to coinnect it via usb cable but that doesn't work either. Please help

Category:
2 people had the same question
3 REPLIES 3

‎06-01-2021 05:39 AM

HP Recommended

 Hi @bodilkatl,

 

I'd like to help!

 

To assist better -

 

  1. What is the status of the wireless light on the printer, steady or blinking?
  2. I would like to know, is your router set to work on 2.4 GHz network or 5 GHz network band?
  3. What is the length of the USB cable you are using?

 Use HP Print and Scan Doctor to check connectivity

Download a special version of HP Print and Scan Doctor specifically created to help with printer offline conditions.

  1. Download HP Print and Scan Doctor.
  2. Run HPPSdr.exe from the download location on your computer.
  3. Once HP Print and Scan Doctor opens, click Start, and then select your printer.
    • If your printer in not in the list, turn it off and on, and then click Retry.
    • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.
  4. If a screen prompts you to turn on printer updates, click Yes.
  5. If a screen prompts you to make your printer the default printer, click Yes.

Set a manual IP-

 

To set a manual IP and try the steps below -

 

--->Touch on the wifi icon ((i)) on the printer, and take down the IP address 

--->Open a web browser (ex Chrome or Mozilla) and type in the printer's IP

--->then go to network ---> general ---> network protocols ---> select IPV4 only-->apply 

--->go to wireless ---> wireless 802.11---> select manual ip ---> apply

--->Enter 8.8.8.8 for the first DNS and 8.8.4.4 for the second DNS.  

--->then go to settings on the main ews page --> power management ---> select sleep mode to max 15min

 

 Connect the printer to TCP/IP port

 

 --->Touch on the wifi icon ((i)) on the printer, and take down the IP address 

a. Click Start/Devices and Printers.  Right-click on your HP Printer.  Select Printer Properties.  Select the Ports tab at the top.

b.    Select Add Port.  Select Standard TCP/IP Port.  Select New Port.

c.    Follow the Add Port Wizard.  Under Printer Name or IP Address, .  Example:  192.168.1.15.  The IP address will be copied under Port Name.  

d.    Select Next and Finish the Wizard.

 

If the issue persists, please print a network configuration page and share the results -

 

A Network Configuration Page lists important network settings such as network status and the printer IP address.

  1. Make sure there is U.S. letter or A4 size, unused, plain paper in the input tray.

  2. On the printer control panel, touch the Setup icon .

  3. Touch Tools.

  4. Swipe down, and then touch Network Configuration Page to print the page, which can be up to three pages long.

    Example of a Network Configuration Page

    Example of the Network Configuration Page (page 2)

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping 

Was this reply helpful? Yes No

‎06-01-2021 07:13 AM

HP Recommended

Come on folks at HP tell us how to fix these overnight Hang ups... in the morning we can not print unless we stand on one leg or do something like the Old Turn Off/On thing... We should be better then that now ??

Give us the Fix or I am taking Back... I can not do this every Day...   

 

Empire69 

Was this reply helpful? Yes No

‎06-01-2021 09:29 AM

HP Recommended

Hi @Empire69,

 

I'd like to help!

 

 May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Could you brief me on the printer issue?

 

Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

Was this reply helpful? Yes No
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