Printer shuts down and needs reboot

[George3435]

HP Office Jet Pro 8028e shuts down and needs to be rebooted after 2 minutes of use.  Two years old.

[VikramTheGreat]

Hi @George3435,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

When your HP OfficeJet Pro 8028e shuts down just after about 2 minutes, it's often due to its Auto-Off (Energy Saver) feature or a firmware/power glitch. Let’s gently guide it back to steady performance:

1. Disable Auto-Off / Auto Shutdown

Your printer may be set to turn off automatically after a short idle period. To adjust:

1. Open HP App: HP App – For HP Printers, Laptops, and Tech Accessories | HP® Official Site (Windows/macOS):
   • Select your printer, click Printer Properties → Advanced Settings.
   • Under the System (or Eco‑SMART) tab, locate Auto-Off or Shutdown after inactivity.
   • Set it to “Never” or extend the timeout to 2 hours.
2. Hit Apply and close the app. Power cycle the printer (unplug for 30 seconds-plug back in) and verify if it stays on.

2. Update Firmware

Outdated firmware can lead to unexpected power behaviors:

1. On the printer’s control panel: Setup → Printer Maintenance → Update Printer.
2. Wait patiently as the firmware installs; it’s like letting the printer fully stretch before restarting.

3. Check Power Source

• Ensure the printer is plugged directly into a wall outlet (avoid strips or surge protectors).
• Confirm the power cord is firmly connected and outlets work properly, feel for that steady, solid connection.

4. Perform a Factory Reset

If the problem keeps happening:

1. Go to Setup → Printer Maintenance → Restore → Factory Defaults.
2. This erases custom settings and refreshes the system, like clearing the fog.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat