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‎12-22-2021 02:36 PM

HP Recommended
Product: OfficeJet 8740
Operating System: Microsoft Windows 11

HP helpfully notified me off a software update for this printer. I have had lots of difficulty installing it! But I think it's finally installed now (the screen tells me it's installed, and then tries to take me a registration page, but that fails!).

 

When I go to the printer icon in the Start menu, it keeps wanting to run DeviceSetup.exe instead of opening the printer software. So, something tells me it's not really all installed.

 

I CAN print to the printer, though, and it's set as my default printer, so I'm not totally dead in the water. But I like to have functional software on my computer and this is bothering me.

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-22-2021 03:12 PM - edited ‎12-22-2021 03:12 PM

HP Recommended

I wanted to delete this post, because it no longer applies, my problem has been solved!

 

How, you might ask? Well, turns out I had the exact same problem in May of 2020, and I followed the instructions in that post. It solved the problem today, just like it did last year. 

View solution in original post

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1 REPLY 1

‎12-22-2021 03:12 PM - edited ‎12-22-2021 03:12 PM

HP Recommended

I wanted to delete this post, because it no longer applies, my problem has been solved!

 

How, you might ask? Well, turns out I had the exact same problem in May of 2020, and I followed the instructions in that post. It solved the problem today, just like it did last year. 

Was this reply helpful? Yes No
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