Printer software not installing but printer shows up on network

[Motorman1959]

Scan to computer didn't work so I uninstalled the software.  The Print and Scan Doctor shows the printer as not installed.  I have downloaded the software and attempted to install it wirelessly several times to no avail.  I keep getting a pop up saying Unsuccessful Network Installation - The printer was unable to be installed over the network.  The IPv4 Address, Default Gateway and Primary DNS Server have identical configurations and the Subnet Mask is 255.255.255.0.

Strangely enough I can use the HP Smart App on the desktop without any problem.

[Betty0610]

@Motorman1959

Welcome to the HP Support Community.

Let's try to do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

However, if the HP Smart App works fine, you can continue using that.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Motorman1959]

@Betty0610

Hi.  Thanks for your suggested solution.  Regrettably I get the same message:

I will try and repeat the process

[Betty0610]

You can use the Windows built-in drivers: https://support.hp.com/in-en/document/c01796879

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

[Motorman1959]

@Betty0610

Thanks Betty.  I didn't need to use this.  I used the HP Support Assistant which kept telling me the software wan't installed (strange as the installation appeared to have been installed correctly).  I kept getting the same error message as shown above bit I kept retrying.  Eventually (after about 14 attempts) the printer installed correctly.  Thank you for taking the trouble to try and assist - you've been most helpful

[asmita6658]

@Motorman1959

Happy to hear that. If you need further assistance feel free to reach out to us.

Have a great day!

[DJutk]

I've tried that already and it didn't work for me. The printer is on line but not installed on the computer. It just will not except the software, it's like windows is blocking or overwriting it. It worked fine since 2016 and now it doesn't.

[Kumar0307]

Hi @DJutk

Welcome to the HP Support Community. I'd be happy to assist you.

Run HP Print and Scan Doctor to diagnose and fix any driver issue

Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix printing'.

If the issue persists, proceed to the next step.

Use HP Smart app to print and scan from your Win 10 PC

Click here to download and know more about the app.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!