Printer software update direct to printer has frozen touchscreen

[exasperated769]

Printer was locked by HP because it wasn't communicating with HP Ink.

Updated software on Windows 10 laptop and touchscreen on printer started an update, update started with a HP screen with 7 open circles, 4 circles turned blue than everything stops. Touchscreen is unresponsive so none of the scan doctor or troubleshooting or uninstall and reinstall on laptop recognise the printer which is connected by USB. Wireless has never worked. 

I have tried switching off and unplugging the printer at mains and at back of printer. Same thing happens when I switch it back on. It has been like this for days. 

I have extended warranty but the website says warranty has expired so no phone number for contact.

[Kumar0307]

@exasperated769, Welcome to the HP Support Community!

I'm afraid this could be a Hardware failure with the printer display. Please contact our HP Support team for Service Options:

1) Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true

2) Select your product type below.

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Select the appropriate option based on your preference.

6) Fill the web-form and proceed further.

Keep me posted for any other assistance.

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!