Printer software

[john2932]

When I try to download the software, it seems to be successful an then I get "Fatal error during installation".

[Dragon-Fur]

@john2932

Matching products for United States (5)

HP Printers (5)

• HP Photosmart Premium All-in-One Printer series - C309
• HP Photosmart Premium Fax All-in-One Printer series - C309
• HP Photosmart Premium e-All-in-One Printer series - C310
• HP Photosmart Premium Fax e-All-in-One Printer series - C410
• HP Photosmart Premium TouchSmart Web All-in-One Printer series - C309

IF your printer software is supported, that is, there is Full Feature Software for your current Operating System, then the following may help resolve the problem.

Topic:  Printer does not Install on Local Network Contributed by ShlomiL

NOTE: This procedure is not directly related to File System corruption caused by Windows Updates.
Removing the device(s) from the Device Manager may be necessary regardless of the underlying cause
of the original problem. If the Printers, Imaging Devices, and WSD categories in the Device Manager
are clear (no printer listed), it is likely that this procedure does not apply.

Paraphrased solution
• Open the Control Panel > Programs and Features, Uninstall the printer, Restart
• Start the installation
If the printer balks at the network step during installation of the printer software,
• Cancel the installation – leave install window open
• Open the Device Manager and delete / remove the printer and any “unknown device” from
relevant categories, leave the Device Manager open
• Retry the installation

Details solution

1. Open the Control Panel > Programs and Features, Uninstall the printer software
a) After the software is uninstalled, Restart the computer and log in.

2. Control Panel > icon view > Devices and Printers > Remove /Delete instances of the printer

3. While the software tries to install > Right-Click the Start Menu (Windows) icon > select Device Manager
a) Expand category 'Printers'
b) Delete any listed instance(s) of your printer model or Unknown Device: Right-Click and select Uninstall
c) Expand category ‘Imaging Devices’
d) Delete any listed instance(s) of your printer model or Unknown Device: Right-Click and select Uninstall
e) Leave the Device Manager open

4. Open the printer software and select Connect a New Printer
a) For Wired Connection: Select Wired Network, select printer, click Next
b) For Wireless Connection: Select Wireless, select printer, click Next

5. On the Printer installation screen:
a) Click Cancel to stop the installation
b) Allow 20-30 seconds to cancel the installation and return to the “connection type” screen.
c) Repeat the steps again to select your printer and complete the network installation

6. If the installation hangs
a) Repeat at Step 3, this time expanding and removing the printer from Device Manager > WSD
Print Provider
b) Continue the installation

Relevant Thread: My HP ENVY 4500 printer driver is not available

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