Printer status unknown

[Kim6311]

Printer status says unknown with a yellow triangle. I have unplugged printer and done the Scan doctor and it still there. I have Instant ink and it doesn’t show how much ink I have left either. My printer is still printing ok but these two things are bothering me, also will this have any effect on my instant ink as it is not showing ink levels. Thanks in advance. 

[asmita6658]

Hi @Kim6311

Welcome to the HP Support Community. I'd be happy to assist you with the printing issue. 

Please try these steps - 

1) Turn off the Router, Printer, and the computer/ mobile devices.

2) Wait for 60 seconds.

3) Turn on the Router first and wait for all the lights to stabilize.

4) Turn on the printer and allow it to configure itself.

5) Turn on the computer/ mobile devices.

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

If the issue still persists, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day!