Printer stopped working after last update

[Wholelottasmile]

Hi from Italy! Anybody has an idea about this: all of a sudden, the printer stopped working! I tried everything possible: nothing. But I tried the printer with the neighbour desktop and... it was recognised, drivers downloaded and within minutes it was printing ok!!!  So, I searched long and large: it seems that there could be some problems with the latest update that stops some process between the laptop and the printer. I am not a super genius. Tried to reinstall the printer software: it was a long process and everything worked ok. But... always no printer!!! Thanks in advance

[Betty0610 · Accepted solution]

@Wholelottasmile

Welcome to the HP Support Community.

Let's try to do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s")

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer. 

Once done, please download and install the software from here: 

https://support.hp.com/in-en/drivers

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day! 

[Wholelottasmile]

THanks. I did any possible thing for days: nothing. But then yesterday there was some mega update required to be downloaded and installed;  it worked!  Thanks for the help. 

[asmita6658]

@Wholelottasmile

That's great! Happy to hear that.

If you need further assistance feel free to reach out to us.

Have a great day ahead!