Printer stopped working, now stuck on incomplete setup

[jackhammer7649]

Hello,

I’m hoping to find some answers and a fix for why HP 9010e printer has stopped working and stuck on the Incomplete Setup stage. I have tried all steps listed on troubleshooting this error “Error Code: OW_4XX_OWSWS00001” and yet I cannot print any documents. Reset to factory defaults, checking latest drivers, removing HP smart app, removing printer from HP smart app, hidden support menu semi/full reset, network IP reset - nothing works

Anyone else face this issue? I’m hoping for someone from HP or this community to shed light on how to fix this? 

[Garp_senchau]

@jackhammer7649, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

If your HP 9010e printer is stuck on the Incomplete Setup stage with Error Code OW_4XX_OWSWS00001, and you've already attempted standard troubleshooting steps, there are additional measures you can consider:

Update the HP Smart App:

• Ensure the HP Smart app is updated to the latest version. You can check and update it through your respective app store links:
  • Microsoft Store (Windows)
  • Mac App Store (macOS)
  • Google Play Store (Android)
  • App Store (iOS)

Restore Printer Factory Defaults:

• Use either the HP Smart app or the printer’s Embedded Web Server (EWS) to restore factory default settings.

Remove and Re-add the Printer:

• In the HP Smart app, close and reopen the app, turn the printer off and then back on, and remove the printer by right-clicking or long-pressing its name. Click "Forget Printer" and then add it again.

Sources

1. HP Smart app errors during setup and account registration

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

[jackhammer7649]

Hi Garp_senchau

Thanks for your response. I tried all the steps you provided and still run into the same error. Is there anything else that can be done to fix this issue?

[Garp_senchau]

Hey @jackhammer7649,

Thank you for your response

Try the following steps:

• Uninstall the printer.
• Delete the HP app 
• Reinstall the HP app 
• Log into your HP account within the app before proceeding with any other steps.
• Install the printer via the HP app on the iPhone.
• Complete the printer setup in the HP app.
• Test the printer by making a copy to ensure it works correctly.
• Send a test print job.
• Access Control Panel in Windows and select Printers.
• Add the new printer when prompted (ensure it is detected by Windows).
• If prompted, do not launch the HP app (continue without opening it).
• Test printing from Windows 10 to ensure it works correctly.

Let me know how it goes.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,