Printer stopped working, now stuck on incomplete setup

[jackhammer7649]

Hello,

I’m hoping to find some answers and a fix for why HP 9010e printer has stopped working and stuck on the Incomplete Setup stage. I have tried all steps listed on troubleshooting this error “Error Code: OW_4XX_OWSWS00001” and yet I cannot print any documents. Reset to factory defaults, checking latest drivers, removing HP smart app, removing printer from HP smart app, hidden support menu semi/full reset, network IP reset - nothing works

Anyone else face this issue? I’m hoping for someone from HP or this community to shed light on how to fix this? 

[Garp_senchau]

@jackhammer7649, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

If your HP 9010e printer is stuck on the Incomplete Setup stage with Error Code OW_4XX_OWSWS00001, and you've already attempted standard troubleshooting steps, there are additional measures you can consider:

Update the HP Smart App:

• Ensure the HP Smart app is updated to the latest version. You can check and update it through your respective app store links:
  • Microsoft Store (Windows)
  • Mac App Store (macOS)
  • Google Play Store (Android)
  • App Store (iOS)

Restore Printer Factory Defaults:

• Use either the HP Smart app or the printer’s Embedded Web Server (EWS) to restore factory default settings.

Remove and Re-add the Printer:

• In the HP Smart app, close and reopen the app, turn the printer off and then back on, and remove the printer by right-clicking or long-pressing its name. Click "Forget Printer" and then add it again.

Sources

1. HP Smart app errors during setup and account registration

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,

[jackhammer7649]

Hi Garp_senchau

Thanks for your response. I tried all the steps you provided and still run into the same error. Is there anything else that can be done to fix this issue?