Printer stuck on REFLASH 12345

[milkman22ts]

I have tried unpluging and letting it sit before plugging in but regardless I get reflash 12345 error.

[Barachiel]

Hi @milkman22ts ,

Thank you for posting on HP Forums,

The Barachiel is at your service.

I understand you are in need of support,

I'll be glad to help you out, however, for an accurate solution I will need more details:

Have you attempted any steps on your own before posting on the HP Forums?

When was the last time it worked without these issues? 

In the meantime, please try the steps mentioned below:

Follow this link and update the firmware of the printer. 🙂

Let me know how that pans out. 🙂

I hope you have a good day ahead,

And Feel free to ask any other queries as  well,

Considering, this forum has some of the best people in the world available and ready to help. 😉

[milkman22ts]

I have tried the things mentioned on the forum.  Whe I plug in the printer it just shows reflash 12345 on the screen and if I connect the usb to my computer it isn't recognized as a printer. it shows as a connected device called "HP REFLASH". There for I can't update the firmware with the two listed methods on the link.

[KrazyToad]

Hi @milkman22ts

It looks like you were interacting with @Barachiel, but he is out for the day & I'll be glad to help you out. I'm KrazyToad & I'm at your service.I reviewed your concern and the entire conversation

I suggest you try a Printer Reset.

(1) Turn the printer on, if it is not already on.
(2) Wait until the printer is idle and silent before you continue.
(3) With the printer turned on, disconnect the power cord from the rear of the printer.
(4) Unplug the power cord from the wall outlet.
(5) Wait at least 60 seconds.
(6) Plug the power cord back into the wall outlet.
 NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
(7) Reconnect the power cord to the rear of the printer.
(8) Turn on the printer, if it does not automatically turn on.
The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
 

If the issue persists, please contact our Phone Support for Service Options

Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect 
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

Thank you.