Printer suddenly 'offline'

[Patsylou]

I have reset both  the printer and router (my printer WAS wireless up to today), and looked everywhere I can think of to get this printer back 'online'. Help, PLEASE!!

[Riddle_Decipher · Accepted solution]

@Patsylou

Welcome to the HP Forums 🙂 

I would like to take a moment and thank you for using this forum, it is a great place to find answers. 

As I understand the printer is suddenly offline,

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution: 

Did you run the HP Print and Scan doctor to identify the issue?

While you respond to that, here's what I recommend you do:

Step 1: Use HP Print and Scan Doctor to check connectivity

If you have Windows 8 or 10, use HP Printer and Scan Doctor to automatically fix several types of problems that can cause the printer to go offline. Skip to the next step if your computer does not have Windows 8 or 10.

1. From the computer you are trying to print from, download and run HP Print and Scan Doctor. When this link is clicked, HP Print and Scan Doctor is downloaded using your Internet browser's download capabilities.

2. After opening Print and Scan Doctor, read and respond to the screens to resolve the problem.

      NOTE:

   For network printer connections, make sure and select Test Print to test the connection, and then select No Print after the test has completed to obtain a solution.

3. If the printer continues to go offline, continue to the next step.

Step 2: Set the default printer and unpause printing

The default print driver might have changed from the driver you installed to another driver, such as a Web Services for Devices (WSD) driver with a very similar name. Change the default print driver to your originally installed driver and confirm the printer is not set for offline use.

CLICK HERE FOR MORE STEPS AND INSTRUCTIONS.

(by the end of this document, all the issues should be resolved)

Let me know if those steps worked for you,

If they did, that's awesome!

Give us some reinforcement by clicking the solution and kudos buttons,

That'll help us and others see that we've got the answers!

Good Luck

[MT-8]

Hello,

The video link is not created by me but i was thinking it might help you in your troubleshooting.

https://www.youtube.com/watch?v=A5tNFjEBDOw

Please give a kudos if it help in your troubleshooting.

Thank you