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Locked

‎12-07-2020 04:07 PM

HP Recommended
Product: OfficeJet 6700
Operating System: Other

Does HP support expired (warranty) printers?  I have a new MacBook Air with Big Sur and cannot download the HP Printer Software.  HP will not allow me to get a case number to get support.

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-13-2020 11:00 AM

HP Recommended

@BSes

 

I reviewed your post and I understand that you are unable to download the printer software for your Mac operating system.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Download and install the printer software from the below link.

 

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎12-13-2020 11:00 AM

HP Recommended

@BSes

 

I reviewed your post and I understand that you are unable to download the printer software for your Mac operating system.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Download and install the printer software from the below link.

 

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
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