Printer thinks no software is installed for scanning

[Beanboy3]

HP Office Jet Pro 9125e

, I reinstalled the printer software, ran chk dsk /r /f and sfc /scan now. 
The Printer still thinks no software is installed for scanning. 
If the icon for scanning is used, an error message pops up saying the scanner is currently in use. 

[Dragon-Fur]

@Beanboy3 

Welcome to the HP Community --

Start here

HP Document - How to Scan

 HP Printers - How to Scan (Windows, Mac, Mobile) | HP® Customer Support

Optional - Details / Examples

The content in this message is relevant to supported versions of Windows

Skip / Scroll past anything unwanted / unneeded

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Sections / How-to / Examples included:

• Possible issues - No Scan Software?
• HP Smart application - Supports Print and Scan
• HP Full Driver Printer Software - includes HP Scan
• Stand alone Scan software -- HP Universal Scan Software

Start...

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What happened?  No Scan software?

• The new installation of the full driver perhaps latched onto a bit of left over (not removed) driver software and balked.  This can happen if an existing installation of the printer software is not fully removed before the driver is installed (again).    Solution:  Remove all previous printer software and start over ---Reference  Check_and_Remove_Section_7

• The full driver printer software was installed but the computer needs to be restarted after the installation of the software completed.   Solution:  Restart the computer and log in.

• The full driver was installed, the computer was restarted, but the printer needs to be restarted to sever any any left over services that are hung / spinning.  Solution:  Restart the printer

• Nothing helps - nothing works -- This can happen if the software cannot see the printer or the printer is in the throes of some sort of communication issue.  The solution might include a Power Reset on the printer and / or restarting computer, printer, and router   Reference:  

  HP Inkjet Printers - Printer Does Not Turn On – Power Reset  Section:  Internal power supply > Recycle power to the printer

Apps and Software

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HP App / HP Smart - Windows - Application - Details / How-to / FAQ / NOTES

Note 

The following is relevant to HP Smart.

• At this writing, HP Smart has not yet been replaced with the newly formatted HP App.
• When HP Smart is replaced with the HP App, at least the main menu format will change.
• The under-structure, that is, the way the application works once you can find the Print / Scan Tiles might be similar or even the same.  ?

Start...

HP Smart is an application that supports print and scan for PDF and Photos / Images.   In an HP+ enabled printer or one of a select non-HP+ printers, premium scan features are added to the application.

The app is available in the Microsoft Store and / or 123.hp.com - Printer setup from the HP® Official site

OR

Open the Homepage / Support Website for your printer

Category Software & Drivers > Section Install HP Smart app to complete setup and support

-- Be Aware –

Any HP application you install should be sourced from “HP”.

What?  Fakes have been discovered on at least one Mobile App Store –

Check who is providing the application >> “HP Inc.”

If you can’t tell, ask or use the Homepage method to download and install the HP Smart application.

Instructions...

>>> How to Use >>>    HP printer setup (HP App) 

>>> Terms of Use >>>  HP Smart – formally HP Connected – Services Terms of Use

NOTES

• If you are running High Contrast or “Dark Mode” and the app will not open at all, try switching to None (for contrast) or “Light” for mode. 
• After the application opens, set up the printer –
• Later, if you wish to do so, try setting the mode back to your preferred setting.

References - Windows 11

Settings > Accessibility > Contrast Themes >> Switch to None

Settings > Personalization > Colors > Choose your mode = Light

Next, Small Print

NOTE >> Some settings are the same for HP Smart and the eventual replacement application HP App.  Settings might serve the same purpose and might be located in different places within the HP App.

• Read the Terms of Use document to understand the conditions of using HP Smart products.  For example, in the HP Smart application, find the link in HP Smart > Settings (gear) > About > Click on the link for Terms of Use
• Read HP printer setup (HP App) >> Read FAQ - including - What are the requirements to set up a printer using the HP Smart app?
• If using VPN >>Disconnect from Virtual Private Network (VPN) connection before downloading.
• Turn on Wi-Fi on your computer or mobile device and connect to your network. If the computer is connected to the network with an Ethernet cable, temporarily disconnect the cable and use the Wi-Fi connection during the setup.
• Enable Bluetooth (on your computer) at least for the initial HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.  Source: How to scan with an HP printer > FAQ > Why can't I connect my wireless printer or scan over the network?
• HP Smart requires that you sign into the application using your HP Account credentials.
• When working through a Browser to access HP Smart, be sure you have Cookies enabled.  If cookies are enabled and you are having trouble, clear Cache and Cookies.   And / Or … Try a different Browser – assign that Browser as the Default. (Note:  Chrome not working?  Use / Assign a different default Browser.)
• Ensure that Network and Sharing are enabled. 
  • Example Settings > Network & internet > Advanced Network Settings > Advanced sharing settings
  • Private Network > Network discovery = ON
  • Checked “Set up network connected devices automatically”
  • File and printer sharing = ON
• Where possible, HP Smart / HP App might benefit having the Full Feature Software / full driver printer software installed.  For example, full driver provides access to Shortcuts and Printing Preferences.
• “Share” to email – Before using Share, add your sender email address to the standard Windows Mail application (not New Outlook).

• Document includes the HP Smart / HP App application download links for Windows and Mobile devices, plus an FAQ section to assist with questions / issues.

Help Here:  Unable to download and install the HP app

and

Check / Update >> Every device (computer(s) and / or mobile) where HP Smart / HP App is installed should be running the latest version of the application available for that device platform (Operating System / Version).

General Example - HP Smart - Windows - Main menu - Tiles / Printer Settings

HP_Smart_Win_Main_Menu_12

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Printer Software - Windows - HP Scan / HP Universal Scan

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What about a full driver option ?

  When asked, opt for the full driver / full solution. 

  Reference:  

  123.hp.com - Printer setup from the HP® Official site

Ask if you want / need additional information on how to install the full driver printer software for supported versions of Windows. 

OR

There are two main types of HP Scan software available for this model and (for example) Windows 11.

• HP Scan - Part of the Full Driver Printer Software
• HP Universal Scan - Stand alone / New format HP Scan software 

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Printer Software - Full Driver

Reinstall the full driver printer software

• Check / Install any pending Windows Updates 
• If not done as part of Windows Updates, Restart your computer 

Next,

Uninstall existing printer software

• Uninstall existing full driver printer software from Programs and Features.
• If your printer software includes a separate "help" in Programs and Features, uninstall that, too.
• Restart the computer and log in.

Install full driver printer software

• If the printer is connected to the computer using a printer USB cable, remove / disconnect the cable before loading the software.

Supported versions of Windows --

Web Pack Installation - Web Page - Full Driver Printer Software

 HP OfficeJet Pro 9120 series EasyStart Printer Setup Software - Offline Use Only

Download, Save, and Install

• If using a USB cable to connect the printer to your computer, connect the cable when instructed to do so (near the end of the software installation process.

After the software is installed, Restart the computer and log in

Download, Save, and Install

• If using a USB cable to connect the printer to your computer, connect the cable when instructed to do so (near the end of the software installation process.

After the software is installed, Restart the computer and log in

=========================

               Installed Software

Containers, Shortcuts on the Desktop

            What about HP Scan?

After the installation of the printer software is complete -

The full driver will be listed in Programs and Features AND in Settings > Apps > Installed Apps (Windows 11)  

Settings_Apps_Installed_Apps_Printer_Software_1

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HP Universal Scan Software - Optional

Separately -- Supported on this printer and Windows 11

Installation of the HP Universal Scan Software adds an "HP Scan" self-named shortcut icon to the Desktop.

NOTE

If you have installed the full driver printer software,

And

If the HP Scan that is installed is the "new format" (larger GUI and new layout),

Then

In general, you perhaps do not need to install HP Universal Scan -- the version of HP Scan that installs with the software for this printer is a functional match to the HP Universal Software.

That said, if you can't stand it for any reason, the system will tolerate installing both the full driver and the HP Universal Scan software.

HP Universal Scan Software

Printer Model and Operating System version Dependent >>

When the software is installed, HP Universal Scan Software adds a self-named HP Scan software shortcut to the Desktop.

Note

Where supported, HPUSS can be installed as standalone or installed after the full feature / full solution printer software.

Open website  HP Universal Scan Full Feature Software 

If needful, choose a different OS > Open all

Find / Download / Save / Install HP Universal Scan – Full Feature Software and Driver Webpack 

After the software is installed, Restart the computer and sign in. 

General Example - HP Universal Scan / New Format HP Scan

HP_Universal_Scan_PDF_More_Destination_1

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HP Containers / Desktop Shortcuts

Next,

• The full driver printer software will have added one or more "container" shortcuts on the Desktop:

• Printer Assistant - named for the printer model

OR

On newer printers and when the new full driver printer software no longer supports the Printer Assistant:

• Scan Assistant - named for itself

AND

• The full driver printer software, once installed, will have added a shortcut icon for HP Scan. 

NOTE > Model Dependent

The shortcut for HP Scan that is part of the full driver might be named for the printer model.

Example - Various Printer related Shortcut icons on the Desktop

Printer_Assistant_Scan_Assistant_Shortcut_Icons_on_Desktop_11

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Sample - Printer Assistant / Scan Assistant and other shortcuts / icons

Example - Installed Apps / Software - Shortcut icons on the Desktop

Printer Assistant OR Scan Assistant shortcuts (printer model dependent)

HP Scan shortcuts

Location of Apps / full driver (when installed)

Manage Scan to Computer

HP_Printer_Assistant_HP_Scan_Assistant_5

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Message Content References

Technology Tips - Video Gallery from our HP Expert greenturtle

 Technology Tips– YouTube Video Help for Printers

 HP Support Official Channel – HP Support Video Gallery

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

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 Enter the device type and model name of your HP product

OR

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OR

HP OfficeJet Pro 9125e All-in-One Printer  

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