Printer touchscreen

[Bel5887]

Printer touchscreen will not turn off even when settings are showing time out / power off schedule. 

I've tried reset and full factory reset and no improvement. So it's on all the time. 

[A_Gayathri]

Hi @Bel5887 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are experiencing a persistent issue with the touchscreen display of your HP ENVY Inspire 7220e All-In-One Printer. 

Here are some additional steps you can try to troubleshoot the problem:

Firmware Update: Make sure your printer's firmware is up-to-date. Sometimes, firmware updates can fix bugs or issues with the device's functionality.

Check Power Saving Settings: Double-check the power-saving settings to ensure they are configured correctly. Sometimes, settings may not apply properly due to glitches or conflicts.

Hardware Inspection: If you're comfortable with it, you could also try inspecting the hardware connections to ensure everything is properly connected and there are no loose connections that might be causing the touchscreen to stay on.

Temporary Workaround: As a temporary workaround, you could consider covering the touchscreen with something opaque when you're not using it to prevent unnecessary power consumption.

Refer to this document: HP ENVY Inspire 7220e All-in-One Printer

I hope this helps. 

Take care and have a good day.

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