Printer turns on but will not start up

[xkatheryn]

My printer will turn on, but it stays stuck on the second loading bubble when it starts up. I've tried unplugging it on both ends for 60 seconds & plugging it back in, and it turns on and gets stuck on the loading screen again.

[Elohi_NR]

Hi @xkatheryn,

Welcome to the HP Support Community. 

I'd like to help!

I see that your HP ENVY 5055 All-In-One Printer is stuck in the boot-up process.

Please follow the steps listed below to reset the unit.

1. With printer turned on, disconnect the power cord from the printer.
2. Unplug the power cord from the power source.
3. Wait 60 seconds.
4. Reconnect the power cord to a wall outlet and to the printer.
NOTE: HP recommends plugging the printer directly into a wall outlet.
5. Turn the printer on.

Hope this helps.
Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[xkatheryn]

This is extremely unhelpful, you did not even read my post.

[Elohi_NR]

Hi @xkatheryn,

We are sorry that the issue is not resolved when the above troubleshooting steps were performed.

This might require one-on-one interaction to fix the issue via remote assistance. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!