Printer unable to connect to Google Drive

[bradleya]

I have been using this printer's APPS to scan to DRIVE successfully for 3 weeks. We connected 3 Google accounts and have been scanning and uploading documents daily. Today, none of our accounts were found on the printer. When we tried to reconnect by entering the "one-time code," the Google account says we have successfully connected. However, on the printer screen, we get an error message. "There was an internal processing error. Please retry or manually check the firmware updates." From what we can tell, the printer is up to date and nothing has changed in our Google accounts. What can we do? 

[Kumar0307]

Hi @bradleya

Welcome to the HP Support Community. I'd be happy to assist you.

Restart the wireless router and the printer.

Restart web services on the printer

Click here to know how to turn it off. Refer to this document to know how to turn it on.

Check for the issue now. If the issue persists, proceed to the next step.

• Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to obtain the IP address.
• Type the IP address at the top of your web browser to obtain the printer EWS page on your computer.
• If you get any security notification, click on show details/advanced and 'proceed to this website'.
• Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.
• Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
• Click on the radio button which says “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
• Click on the radio button which says “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)

Note: You may watch this video for a better understanding.

Hope this helps! Keep me posted. 

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