Printer unavailable, offline

[Susie133]

Printer unavailable, driver unavailable - Laser Jet Pro M203dw

[A_Gayathri]

Hi @Susie133 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are encountering the "Printer unavailable, offline" or "driver unavailable" issue on a Windows 10 system with your Laser Jet Pro M203dw printer, you can follow these steps to troubleshoot and resolve the problem:

1. Check Printer Connections

• Ensure that your printer is properly connected to your computer via USB cable or network connection (if it's a network printer).
• If it's a network printer, check if it's powered on and connected to the network correctly.

2. Restart Printer and Computer

• Sometimes a simple restart of both the printer and the computer can resolve connectivity issues.

3. Check Printer Status

• On your Windows 10 computer, go to Settings -> Devices -> Printers & scanners.
• See if your printer is listed and if it shows any error message (like offline or driver unavailable).

4. Set Printer Online (if offline)

• If the printer is shown as offline, right-click on the printer icon and select See what's printing.
• In the new window, click on Printer and ensure that Use Printer Offline option is not checked. If it is checked, click on it to uncheck and set the printer online.

5. Update Printer DriverHP LaserJet Pro M203dw Printer Software and Driver

• Outdated or corrupted printer drivers can cause connectivity issues. To update the driver:
  • Go to Settings -> Devices -> Printers & scanners.
  • Find your printer, right-click on it, and select Update driver.
  • Follow the on-screen instructions to search for and install the latest driver updates.

6. Reinstall Printer Driver

• If updating the driver doesn’t resolve the issue, try reinstalling the printer driver:
  • Go to Settings -> Devices -> Printers & scanners.
  • Find your printer, click on it, and select Remove device.
  • After removing, click on Add a printer or scanner and follow the instructions to reinstall the printer.

7. Check for Windows Updates

• Sometimes Windows updates can include fixes for printer connectivity issues. Make sure your Windows 10 is up to date:
  • Go to Settings -> Update & Security -> Windows Update and click Check for updates.

8. Check Printer HP Website HP LaserJet Pro M203dw Printer Software and Driver

• Visit the HP support website for your printer model (Laser Jet Pro M203dw) to download and install the latest drivers specific to your operating system version (Windows 10 64-bit).

9. Verify Printer Settings

• Ensure that the printer is set as the default printer (right-click on the printer and select Set as default printer).
• Also, check other printer settings such as paper size, orientation, etc., to ensure they are correct.

10. Run Printer Troubleshooter

• Windows 10 has a built-in printer troubleshooter that can automatically detect and fix problems with printers. To run it:
  • Go to Settings -> Update & Security -> Troubleshoot.
  • Click on Printer and then Run the troubleshooter.

Refer to this document:    HP LaserJet Pro M203dw Printer User manual

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[A_Gayathri]

Hi @Susie133 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are encountering the "Printer unavailable, offline" or "driver unavailable" issue on a Windows 10 system with your Laser Jet Pro M203dw printer, you can follow these steps to troubleshoot and resolve the problem:

1. Check Printer Connections

• Ensure that your printer is properly connected to your computer via USB cable or network connection (if it's a network printer).
• If it's a network printer, check if it's powered on and connected to the network correctly.

2. Restart Printer and Computer

• Sometimes a simple restart of both the printer and the computer can resolve connectivity issues.

3. Check Printer Status

• On your Windows 10 computer, go to Settings -> Devices -> Printers & scanners.
• See if your printer is listed and if it shows any error message (like offline or driver unavailable).

4. Set Printer Online (if offline)

• If the printer is shown as offline, right-click on the printer icon and select See what's printing.
• In the new window, click on Printer and ensure that Use Printer Offline option is not checked. If it is checked, click on it to uncheck and set the printer online.

5. Update Printer DriverHP LaserJet Pro M203dw Printer Software and Driver

• Outdated or corrupted printer drivers can cause connectivity issues. To update the driver:
  • Go to Settings -> Devices -> Printers & scanners.
  • Find your printer, right-click on it, and select Update driver.
  • Follow the on-screen instructions to search for and install the latest driver updates.

6. Reinstall Printer Driver

• If updating the driver doesn’t resolve the issue, try reinstalling the printer driver:
  • Go to Settings -> Devices -> Printers & scanners.
  • Find your printer, click on it, and select Remove device.
  • After removing, click on Add a printer or scanner and follow the instructions to reinstall the printer.

7. Check for Windows Updates

• Sometimes Windows updates can include fixes for printer connectivity issues. Make sure your Windows 10 is up to date:
  • Go to Settings -> Update & Security -> Windows Update and click Check for updates.

8. Check Printer HP Website HP LaserJet Pro M203dw Printer Software and Driver

• Visit the HP support website for your printer model (Laser Jet Pro M203dw) to download and install the latest drivers specific to your operating system version (Windows 10 64-bit).

9. Verify Printer Settings

• Ensure that the printer is set as the default printer (right-click on the printer and select Set as default printer).
• Also, check other printer settings such as paper size, orientation, etc., to ensure they are correct.

10. Run Printer Troubleshooter

• Windows 10 has a built-in printer troubleshooter that can automatically detect and fix problems with printers. To run it:
  • Go to Settings -> Update & Security -> Troubleshoot.
  • Click on Printer and then Run the troubleshooter.

Refer to this document:    HP LaserJet Pro M203dw Printer User manual

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.