Printer updates not updating

[BSM67]

HP Envy 7134. Firmware updates using the download installer, fails to find the printer to insert the updates.

Have tried uninstalling and reinstalling many times, but the download installer fails to find the printer.

Printer still in guarantee. Used the HP robot service, but was of no help.

Any ideas?

[TEJ1602]

@BSM67, Welcome to HP Support Community!

Have you tried checking the updates through the printer's front panel?

If no, follow the steps below-

1. Navigate to the printer update feature. Menu names and icons vary by printer.

   • Printers with an ePrint button or icon: Touch or press the HP ePrint icon or button ( or ), touch or press Settings or Setup if necessary, then touch or press Product Update or Check Product Updates.

   • Printers with text-based menus: Select the Setup, Service, or Settings menu, select Preferences, Printer Maintenance, or Tools if necessary, then select Web Services, Printer Update, or LaserJet Update.

2. If you are prompted to sign up or accept terms of service, follow any on-screen instructions to enable Web Services and set up automatic updates. This procedure sets up the printer's Internet connection so it can receive updates.

3. If the printer does not automatically start the update process, select Check for Updates or a similar menu to start the update.

Use the HP Smart app for Windows to check updates-

1. Download and install the HP Smart app on your computer, smartphone, or tablet if you have not already installed it.

   • Windows computers: Go to HP Smart - Microsoft Store (in English) to install the app. Go to Using the HP Smart App (Windows 10) for more information.

2. After completing the printer setup, click or tap your printer name.

   NOTE: 

   Menu names, locations, and available settings vary by printer model.

3. Under Advanced, select Printer Home Page (EWS) or Advanced Settings.

4. Click or tap Tools or Web Services.

5. Click or tap Printer Updates or Product Update, and then click or tap Check Now.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[BSM67 · Accepted solution]

Thank you TEJ1602 for replying. I have asked the printer itself to update and I suspect this may have been done. However I still keep getting update notifications from HP that a new update is ready for insertion. Unfortunately, the wizard used to insert the update, after it has been down loaded can never find the printer ,so the update does not go through. It obviously knows that there is a printer as the inserting wizard is headed with the title of the printer, which incidentally is still under guarantee.

Any solution or do you think that the update from HP has already been inserted?

BSM67

[TEJ1602]

@BSM67

The only option left is to perform a full reset and re-initialize the printer. 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Hope this helps!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!