Printer went back to printing front and back

[PAIN5]

my printer is printing front and back when it should only print one sided. This was an issue before that was fixed and now it’s happening again

[Nal_NR]

Hi @PAIN5,

Welcome to the HP Support Community. 

I'd be glad to help you! 

If your HP OfficeJet Pro 8139e is printing on both sides when it should only print single-sided, follow these troubleshooting steps:

Check Printer Settings:

• Open the document you want to print and go to File > Print.
• In the print dialog, look for an option labeled Properties or Preferences.
• Make sure the Print on Both Sides option is set to Off or One-Sided.

Reset Print Preferences:

• Go to Control Panel > Devices and Printers on your computer.
• Right-click on your HP OfficeJet Pro 8139e printer and select Printing Preferences.
• In the preferences window, navigate to the Finishing tab and ensure that the Print on Both Sides option is unchecked. Click OK to save any changes.

Update or Reinstall Printer Driver:

• Visit the HP Support website to check for the latest drivers for your printer model.
• Download and install the most recent driver to ensure all settings are correctly applied.

Check Software Application Settings:

• If you are using specific software (like Microsoft Word, Adobe Reader, etc.), check the print settings within that application to ensure one-sided printing is selected.
• Sometimes, applications may have their own default settings that override system preferences.

Restart Printer and Computer:

• Power off your printer and unplug it for a minute, then plug it back in and power it on.
• Restart your computer to refresh the connection and settings.

By following these steps, you should be able to resolve the issue with your HP OfficeJet Pro 8139e printing on both sides. If the problem persists, consider reaching out to HP Phone Support for further assistance.

Hope this helps! Keep me posted for further assistance

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