Printer will not complete set up

[Garrett5456]

Printer Setup Incomplete Error:

This Printer has cloud based features or services that require it to be registered to an HP account.  Something has gone wrong or is incomplete in the registration.

I followed all of the Quick Start Guide steps.  I still cannot print.  And HP's AI support was not helpful.

[Hawks_Eye]

Hi @Garrett5456 

Welcome to the HP Support Community! We're here to help you get back up and running.

I am sorry for the difficulty you are facing with your printer setup not completing. I understand how frustrating it feels when you carefully follow the Quick Start Guide and still end up with an error about registration. 

I appreciate the effort you’ve already put in to try and get the printer working.

Here are steps you can try to complete the setup and get printing:

Step 1: Confirm Internet Connection

• Make sure the printer is connected to a stable Wi‑Fi network.
• On the printer’s control panel, print a Network Configuration Page to confirm the IP address and connection status.

Step 2: Sign In Through the HP App

• Download or open the HP App from the Microsoft Store (Windows) or App Store (mobile).
• Sign in with your HP account.
• Add the printer by selecting “Set up a new printer” and follow the prompts.

Step 3: Clear Previous Setup Attempts

• On the printer’s control panel, go to Settings > Network > Restore Network Defaults.
• Restart the printer.
• Re‑add the printer in the HP App.

Step 4: Update Firmware

• Visit HP’s support page for your printer model:
  https://support.hp.com/us-en/drivers
• Enter your printer name or serial number.
• Download and install the latest firmware update to ensure compatibility with cloud services.

Step 5: Run Diagnose & Fix in HP App

• In the HP App, select your printer.
• Go to Printer Settings > Diagnose & Fix.
• Run the scan to automatically detect and resolve registration or communication issues.

Step 6: Test Printing Locally

• Before retrying cloud features, send a test print from your computer using a direct USB or Wi‑Fi connection.
• This confirms the printer hardware is functioning correctly.

These steps should help complete the registration process and allow you to print normally.

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Take care, and have an amazing day!

Regards, 

Hawks_Eye