• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎01-20-2022 08:13 AM - last edited on ‎01-20-2022 10:00 AM by Retired

HP Recommended
Operating System: macOS 11.0 Big Sur

printer: [Personal Information Removed]

Mackbook Pro- have not updated to new IOS 12.1

 

When connecting to the printer it shows it the printers but when trying to print it pops up with a box thats says

 

"HPDM.framework will damage your computer"

 

any ideas on how to fix?? 

will it work with this mac? 

I have printed from this laptop to that printer before but now it will not. 

Category:
1 person had the same question
2 REPLIES 2

‎01-20-2022 12:49 PM

HP Recommended

Hi,

Please clarify your printer model name or number, be sure not to include any personal information as a serial number:

https://support.hp.com/gb-en/document/ish_2476131-1864351-16

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎01-20-2022 03:04 PM

HP Recommended

CH347-64001

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.