Printer will not print - keeps saying LOAD PAPER in tray

[MarlaTX]

Cannot print. Paper is loaded properly in tray.  Rollers turn but do not grab paper.  Keep getting error message that says "Load Paper into Main Tray".  Tried everything.  Ready to throw printer out.

[KrazyToad]

Hi @MarlaTX

Welcome to HP Forums. This is a great place to get support, find answers and tips.

I understand that the papers are not getting loaded properly in the Tray.

I'd like to help.

I suggest you remove all the papers and perform a Printer Reset.

(1) Turn the printer on, if it is not already on.
(2) Wait until the printer is idle and silent before you continue.
(3) With the printer turned on, disconnect the power cord from the rear of the printer.
(4) Unplug the power cord from the wall outlet.
(5) Wait at least 60 seconds.
(6) Plug the power cord back into the wall outlet.
 NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
(7) Reconnect the power cord to the rear of the printer.
(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
 

Then put back all the papers and adjust them properly using the paper guides.

Next, clean the Paper Rollers.

Step one: Clean the rubber paper feed and pick rollers

1. Gather the following materials:

   • A clean, lint-free cloth, or any cloth that will not come apart or leave fibers

   • Distilled, filtered, or bottled water (tap water might damage the product)

   • A clean, lint-free cotton swab

2. Press the Power button () to turn off the product.

3. Turn the product so that you can access the rear side.

4. Disconnect the power cord from the rear of the product.

5. Push the right side of the duplexer to the left, and then pull out the duplexer. Set the duplexer aside.

6. Lightly dampen a clean, lint-free cloth with bottled or distilled water, and then squeeze any excess liquid from the cloth.

7. Press the cloth against the rollers in the product, and then rotate them upwards with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.

   Figure : Clean the rollers in the product

   

8. Look inside the rear access area of the product to find the pick rollers. They are near the center of the product behind the paper feed rollers.

   Figure : Location of the pick rollers

   

     Note:You might need to use a flashlight to illuminate the pick rollers.

9. Lightly dampen a clean, lint-free cotton swab, and then use it to clean the pick rollers.

   Figure : The pick rollers

   

10. Allow the rollers to dry for 10 or 15 minutes.

Step two: Clean the rollers in the duplexer

1. Hold the duplexer in front of you, and then press both tabs on both sides of the duplexer to open it.

   Figure : Location of the tabs on the duplexer

   

2. Check the paper feed rollers in the duplexer to make sure that they are clean, free of paper bits, and rotate freely.

   Figure : Check the rollers in the duplexer

   

3. Clean the rollers of the duplexer the same way you cleaned the rollers inside the product.

4. Allow the rollers of the duplexer to dry for 10 or 15 minutes.

5. Insert the two pegs on the left side of the duplexer into the left side of the product, and then gently push the duplexer in. Make sure that the duplexer is firmly in place

6. Reconnect the power cord to the rear of the product.

7. Press the Power button () to turn on the product.

Step three: Print a printer status report

Print a printer status report. See the section on how to use these solutions at the beginning of this document.

• If the paper status report prints, try printing the original document again

You can also refer to this Link

Keep me posted how it goes.

Thank you. 🙂

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" and "Kudos" Buttons.

[Pt17]

Excellent help in message 2 of 2 in this thread.   Worked a treat.  Thank you