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- Printers
- Printer Setup, Software & Drivers
- Printer will not print

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10-18-2026 08:15 AM - edited 10-18-2026 08:15 AM
Please verify that your PC or Mac is on the same subniet: 10.0.0.x
The printer needs to be on the same subnet as the rest of your devices unless they use AirPrint or Wi-Fi direct.
Check the IP4 address of your computer and then get a network printout and see if both the printer and the computer are on the same network.
Using the windows command prompt, copy and paste the following into the CMD window
ipconfig | find /i "ipv4" |
should look something like the below but starting with 10.0.0
|
For MacOS this article explains how to get the IP address
If you have an ink subscription the printer needs to remain connected to the router but you can print to is using USB or Wi-Fi direct
Wi-Fi Direct can be used to avoid configuring the router. Watch this: 6052e Wi-Fi Direct is explained on page 30 of the User Manual, this Wi-Fi setup avoids configuring the router. |
I assume the printer is online to the internet.l
Get a printer network report. The PINs and Passwords should show up. Here is the important stuff from a typical printer report. The password shown in Wi-Fi can be the printers PIN or the modem's password depending on how you connected to the modem. The printer can have two bands but the only one that is connected will show up.
| LAN | STATUS | IP address | SSID | Password |
| Wi-Fi | enabled | 10.0.0.65 | ATT-ARRIS-2 .4 | GuessAgain |
| Wi-Fi-direct | enabled | 10.0.23.1 | DIRECT-WHATEVER | BadGuess |
| Wired | disabled | |||
| USB | disabled |
if the Wi-Fi or wired IP address show 169.254.x.y then there is no connection to the router.
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