Printer won’t complete Finish Setup step

[Dog511]

New HP Smart 7302 went through set up process with no issues till final finish set up step and nothing seems to work. Keep getting error code EBS00P0013. HP support chat did not help. How do I get rid of the finish set up icon. Printer actually seems to be seen by my HP Smart app and will print

[VikramTheGreat]

Hi @Dog511,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

We sincerely apologize for the inconvenience you've experienced, especially after a seemingly smooth setup process. The “Finish Setup” message and error code can be frustrating, especially when your printer is otherwise working.

Resolution Steps (Based on HP Guidance):

1. Update the Printer Firmware:

• Make sure the printer is connected to Wi-Fi.
• On the printer screen, go to: Settings > Printer Maintenance > Update Printer
• If an update is available, install it and restart the printer.

2. Complete Setup via HP Smart (Again):

• Open the HP Smart app.
• If prompted to “Finish Setup,” click it and follow the on-screen instructions.
• If the loop persists, remove and re-add the printer:
  • Go to HP Smart > Printer Settings > Remove Printer
  • Then tap Add Printer, and go through the process again.

3. Reset HP Smart App Cache (optional but helpful):

• On Windows:
  • Go to Settings > Apps > HP Smart > Advanced Options > Reset
• On mobile: Uninstall and reinstall the HP Smart app.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support

[VikramTheGreat]

Hi @Dog511,

I hope this message finds you well. I wanted to follow up on the technical issue that we discussed earlier and confirm that it has been successfully resolved.
 

If you encounter any further issues or have any additional questions, please do not hesitate to reach out to us. We are here to assist you and provide any necessary support.
 

I will be archiving this case for now, however, you can respond to the same thread to continue the conversation.
 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
 

Take care and have a great day ahead!
 

VikramTheGreat

HP Support