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Here is the solution for the error: "Encryption Credentials have expired" when attempting to print or scan from Mac OS or iOS devices: Click here to view the troubleshooting steps!
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Replaced my router with a new Netgear Nighthawk RS500 Tri Band WiFi7. My HP ENVY 5530 that is 11 years old won't connect.  If I disable all security measures on the router it connects. But I can't leave it that way. Are there any firmware updates for the printer that might address the issue?

 

Additional info: The printer sees the router but can not connect.

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