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‎12-19-2025 04:25 PM - edited ‎12-19-2025 05:13 PM

HP Recommended

Replaced my router with a new Netgear Nighthawk RS500 Tri Band WiFi7. My HP ENVY 5530 that is 11 years old won't connect.  If I disable all security measures on the router it connects. But I can't leave it that way. Are there any firmware updates for the printer that might address the issue?

 

Additional info: The printer sees the router but can not connect.

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-22-2025 06:40 AM

HP Recommended

Hi @Alice1947,

 

Welcome to the HP Support Community!

 

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

 

I understand your HP ENVY 5530 won’t connect to your new Netgear Nighthawk RS500 Wi-Fi 7 router, the printer sees the network but never finishes connecting. Let’s go through a few steps to check what could be causing this.

Use the 2.4 GHz Wi-Fi band only
Older printers like the ENVY 5530 only support 2.4 GHz networks, not 5 GHz or 6 GHz.
Make sure your router’s 2.4 GHz band is enabled and broadcasting a distinct SSID.

Split Wi-Fi bands on your router
Many modern WiFi 7 routers combine all bands under one SSID by default.
Create separate network names for 2.4 GHz and 5 GHz so the printer can connect specifically to the 2.4 GHz SSID.

Check wireless security settings
Older printers sometimes cannot connect to newer security types like WPA3.
Set the 2.4 GHz band security to WPA2-PSK [AES] only, this is the most compatible setting. 

Disable Smart Connect on your router
Smart Connect automatically merges bands and can prevent legacy devices from joining.
Turn this off so each band (2.4 GHz, 5 GHz) has its own SSID and you can connect the printer to 2.4 GHz.

Restore network defaults on the printer
On the printer’s control panel, find Restore Network Defaults under Wireless settings.
After that, use the Wireless Setup Wizard to select the correct 2.4 GHz network and enter the password.

Reboot router and printer in order
First turn off the router, wait 60 seconds, then turn it back on.
After the router is fully up, restart the printer and run the Wireless Setup Wizard again.

Check for MAC filtering or firewall blocks
Some routers have MAC filtering or advanced firewall settings that block new devices.
Make sure MAC filtering is off or add your printer’s MAC address to your router’s permitted devices list.

I hope this helps.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
3 REPLIES 3

‎12-22-2025 06:40 AM

HP Recommended

Hi @Alice1947,

 

Welcome to the HP Support Community!

 

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

 

I understand your HP ENVY 5530 won’t connect to your new Netgear Nighthawk RS500 Wi-Fi 7 router, the printer sees the network but never finishes connecting. Let’s go through a few steps to check what could be causing this.

Use the 2.4 GHz Wi-Fi band only
Older printers like the ENVY 5530 only support 2.4 GHz networks, not 5 GHz or 6 GHz.
Make sure your router’s 2.4 GHz band is enabled and broadcasting a distinct SSID.

Split Wi-Fi bands on your router
Many modern WiFi 7 routers combine all bands under one SSID by default.
Create separate network names for 2.4 GHz and 5 GHz so the printer can connect specifically to the 2.4 GHz SSID.

Check wireless security settings
Older printers sometimes cannot connect to newer security types like WPA3.
Set the 2.4 GHz band security to WPA2-PSK [AES] only, this is the most compatible setting. 

Disable Smart Connect on your router
Smart Connect automatically merges bands and can prevent legacy devices from joining.
Turn this off so each band (2.4 GHz, 5 GHz) has its own SSID and you can connect the printer to 2.4 GHz.

Restore network defaults on the printer
On the printer’s control panel, find Restore Network Defaults under Wireless settings.
After that, use the Wireless Setup Wizard to select the correct 2.4 GHz network and enter the password.

Reboot router and printer in order
First turn off the router, wait 60 seconds, then turn it back on.
After the router is fully up, restart the printer and run the Wireless Setup Wizard again.

Check for MAC filtering or firewall blocks
Some routers have MAC filtering or advanced firewall settings that block new devices.
Make sure MAC filtering is off or add your printer’s MAC address to your router’s permitted devices list.

I hope this helps.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

1 person found this reply helpful
Was this reply helpful? Yes No

‎12-22-2025 01:15 PM

HP Recommended

The solution was simple once I understood the problem. Changed the security settings on the router and the printer had no trouble connecting.

Was this reply helpful? Yes No

‎12-23-2025 08:43 AM

HP Recommended

Hi @Alice1947,

 

A huge thank you for marking this post as the 'Accepted Solution'! We're thrilled that we could help resolve your issue. 

 

If you have any more questions or need further assistance, please don't hesitate to ask. We're here to help! 

 

Thanks again for your confirmation, and we wish you an amazing day ahead! 

 

Best Regards,

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

Was this reply helpful? Yes No
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