Printer won't copy/scan since automatic firmware update

[DL9]

My printer automatically updated its firmware this morning and printed a sheet to say that this was successful.  However now it will not copy/scan correctly - the copy comes out a series of stripes; similarly if I scan a page, it just appears the same.

The scan and copy function worked fine until today.

New firmware version: SWP1FN1733BR

The printer prints OK, but this firmware update has broken the scan/copy functions.

How can I fix this?

[sandytechy20]

@DL9

Welcome to the HP Forums. I would be happy to help you with your HP DeskJet 3634 Printer. I understand that you you are getting scan quality issues after firmware update and you have already done some preliminary troubleshooting.

Don't worry though as I have a few steps to determine the issue and find a solution as well.

Perform a factory reset on the printer.

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

Please reply back on the public post as this Private message box is not monitored.

I hope this helps resolve this issue completely.

Cheers.

[sandytechy20]

@DL9

Thanks for the reply.

I appreciate your time and effort.

I understand the issue better now.

Follow the below steps to fix this issue.

Clean the scanner.

Clean the automatic document feeder (ADF) rollers.

Change the scan settings.

Reset the printer.

1. Remove any items from the scanner glass and automatic document feeder (ADF), then close the scanner lid.

2. With the printer turned on, disconnect the power cord from the printer and from the wall outlet or power strip.

3. Wait at least 60 seconds.

4. Plug the power cord back into a wall outlet.

      NOTE:

   HP recommends connecting the printer power cord directly to a wall outlet.

5. Reconnect the power cord to the printer.

6. If you have an HP DeskJet 3700 series printer, calibrate the scanner after resetting the printer.

7. Load the original document or photo, then try to scan.

Click here and refer the document to perform the above steps.

Let me know if that helps.

Cheers.

[DL9 · Accepted solution]

Thank you for your suggestion, but it hasn't helped unfortunately.

I've telephoned technical support and they've agreed to replace the printer.

[Rainbow23]

Hi @DL9,

You are welcome.

I understand that the HP phone support team agreed to replace the printer.

Feel free to ask your queries in future in this forum and we will always be there to help you.

You have a good day ahead.