Printer won't print what's in que

[clcmphd]

After diagnostic fixes, my Officejet Pro 6455 won't even print a test page

[Jerry_57]

Hi @clcmphd,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

I hear that your HP OfficeJet Pro 6455 will not print even a test page. The provided HP guidance suggests these checks:
 

Reset the printer:
 

• Leave the printer turned on.
   
• Unplug the power cord from the back of the printer.
   
• Wait 30 seconds.
   
• Plug the power cord back in.
   
• Wait up to 2 minutes for the printer to restart.
   
• If it does not turn on automatically, press Power.
   
• Try printing again.

Check the paper:
 

• Remove damaged paper, such as ripped, dusty, curled, wrinkled, or bent sheets.
   
• Load only one size and type of paper at a time.
   
• Align the paper stack by tapping it on a flat surface.
   
• Load about 10 to 25 sheets of plain white paper.
   
• Make sure the paper guides rest against the stack.

Check print driver paper settings:
 

• In the app you are printing from, open Print > Properties.
   
• Verify Paper Type matches the loaded paper.
   
• Verify Paper Size matches the paper in the tray.
   
• Click OK and try again.

Clean the paper rollers:
 

• Turn off the printer and unplug the power cord.
   
• Open the rear access area/remove the rear door if available.
   
• Clean the rubber rollers with a lint-free cloth lightly moistened with water.
   
• Clean the internal pickup rollers with a cotton swab.
   
• Let the rollers dry, reassemble, reconnect the power, and try again.

I hope this will help.

 

Take care and have a good day.