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HP Recommended
HP OfficeJet Pro 8720 All-in-One Printer

I've had this printer for a few years and it has worked great. Recently, I have been unable to print anything except MS Word and Excel. I have tried rebooting, uninstall/reinstall software, and nothing seems to work. My wife uses the same printer on our network, and hers works.

 

Please let me know if you can help.

 

THanks

 

Dale

 

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