Printer won’t recognize existing instant in account

[209Melii]

My printer is blinking crazy. It has worked for two years fine. My app is telling me it doesn’t have a hp instant ink account when it does. I log on my ho instant ink account and it says my computer isn’t connected to internet which it is. I’ve restarted everything and I’m still having the same issue.

[Sneha_01]

Hi @209Melii,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

When your HP printer is blinking erratically and not recognizing your existing Instant Ink account, it can be due to a few different issues, such as connectivity problems, account issues, or printer settings. Here’s a step-by-step guide to troubleshoot and hopefully resolve the issue:

1. Verify Internet Connection

Check Internet Access:

• Make sure your printer is connected to the correct Wi-Fi network and that your network is functioning properly.
• You can check the Wi-Fi status on the printer’s control panel or display.

Reconnect to Wi-Fi:

• On the printer, navigate to Settings > Network or Wireless Settings and reconnect to your Wi-Fi network.

2. Restart Devices

Power Cycle the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for about 60 seconds, then plug it back in and turn it on.

Restart Your Router:

• Unplug your router, wait for about 30 seconds, and then plug it back in. Wait for it to fully restart and reconnect.

Restart Your Computer:

• Restart the computer or device you are using to manage the Instant Ink account.

3. Check HP Instant Ink Account

Log In to HP Instant Ink:

• Visit the HP Instant Ink website and log in to your account.

Verify Account Status:

• Ensure your subscription is active and there are no issues with your account.

Verify Printer Registration:

• Make sure your printer is registered with your HP Instant Ink account.

4. Reconnect Printer to Instant Ink

Update Printer Firmware:

• Check if there is a firmware update available for your printer. Firmware updates can sometimes resolve connectivity issues.
• You can usually check for updates from the printer’s settings menu or on HP’s support website.

Re-Add Printer to HP Account:

• Open the HP Smart app or HP Connected website.
• Remove the printer from your account and then re-add it.
• Follow the setup instructions to reconnect the printer to your HP Instant Ink account.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support