Printer won't show up in windows 'add printer & scanner'

[Nevs94]

Having loads of trouble installing this printer.

Firstly I managed to install all the way on HP Smart. I got to the section where you need to install the driver. When I went to windows devises to search for my printer it was nowhere to be found. I even searched for it through IP Address that is displayed on the printer.

I am connected to the same Wifi on my laptop as I am on the printer. It is Wifinity PAYG internet but in my device settings, I have added the mac address of the printer so that it stays connected.

[KrazyToad]

@Nevs94

I have gone through your Post and would like to help

Please check the following details and ensure the printer and Router are connected to the same Network

• Restart the printer and the computer: Restarting the computer and the printer can clear error conditions.

• Confirm the printer connection and network name: On the printer, make sure the blue light next to the Wireless icon  is on and steady. Open the Wireless network menu to make sure the printer is connected to the same network as your computer.

• Move the printer and router closer together: Move the printer and the computer closer to your wireless router, to within 6 ft (1.8 m). Wireless signals are weaker at greater distances between the printer and the router.

• Manually connect the printer to the network: Many HP printers have a Wireless Setup Wizard on the printer control panel network or wireless settings menus. Follow the on-screen instructions to connect the printer to the network.

• Restart the router: If you are experiencing a slow or intermittent wireless connection, restart your router. Consult your router manufacturer, Internet service provider, or network administrator for instructions on how to restart the router.

• Check the router band setting: Many routers operate in both 2.4 GHz and 5.0 GHz frequency bands, but not all HP printers support both bands. Make sure the 2.4 GHz router band is turned on and broadcasting. If the router broadcasts separate network names (SSIDs) for each band, connect the printer to the 2.4 GHz band SSID.

• Check your firewall software: Your firewall software might prevent the printer from accessing the computer. Accept or allow any firewall messages that display during the printer software download and installation. You can also configure the software to allow HP downloads and installations.

• Check for obstructions between the printer and the router: Remove any metal objects between the printer, the computer, and the access point (router). Objects such as refrigerators or metal bookcases can interfere with wireless signals.

• Check for other devices that emit radio and wireless signals: Move any devices that emit radio signals, such as microwaves and cordless telephones, farther away from the printer.

• Set the IP address on the printer: Your printer can bypass automatic IP address assignment by DHCP and use any valid IP address you choose. Use the control panel menu to type an IP address that is valid for use on your local area network.

Also ensure the printer has the latest firmware. Link: https://support.hp.com/in-en/document/c02919168

Keep me posted how it goes

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[Nevs94]

Okay so in response to your options.

Both the printer and computer are connected to the same network.

1. I have restarted the computer and printer multiple times with no success.
2. Printer connection and network name are correct
3. cannot move the printer closer to the router. The network is for the whole building, router location unknown but I have full signal strength. All other devices work well.
4. printer connected to nextwork
5. cannot restart router
6. how to check router band setting if the only connection i have is through the website
7. firewall software access open to HP

I still cannot find the printer in windows device settings and the printer will not show as online in HP smart because it needs drivers installed and it takes me to windows device settings to find the printer and install

[KrazyToad]

@Nevs94

Guest or public networks (such as networks found in apartments, coffee shops, schools, or hotels) have additional security features that can prevent printing.

You can refer to this Link: https://support.hp.com/in-en/document/c05322941

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.