Printer won't work after Windows 10 update

[PacNWKS]

After a Windows 10 update my computer is no longer able to "see" my printer as a printer.  I am able to still use the scan function.  It is still on the wireless network.  I have uninstalled and reinstalled multiple times, used the Windows troublshooter, HP Support Assistant, HP Print and Scan Doctor all to no avail.  When I get to a point of trying to install it via USB, the computer recognizes it in the USB port, but it will not show in the list of devices in Windows.  When I go through the .exe file for the printer, on wireless connection set-up I end up with the error message "Unable to install printer. The handle is invalid."  On USB set-up, it gets stuck on telling me to plug in the USB, which is already plugged in... I have tried everything but I just cannot get Windows to recognize it as a printer!

[Andr-1611]

Hello @PacNWKS ,
Welcome to the HP Support Community!

The HP software must be completely uninstalled and removed of the system. First only read this informations here.

First download only this complete package: "HP OfficeJet Pro 9010 Print and Scan Driver and Accessories ", File name: OJP9010_Full_WebPack_49.6.4502_1.exe (256.2 MB)

Second download only this firmware: "HP OfficeJet 9010/OfficeJet Pro 9010 All-in-One Printer series firmware update ",

Version: 001.2010B
Release date: Mar 23, 2020
File name: OJP9010_2010B.exe (71.3 MB)

Then proceed as follows:

Check the system for

• TuneUp`s
• Optimization Tools
• Cleanup Tools

disable them, better uninstall them. Next...

1. Disconnect printer/scanner from computer- Disable WLAN and/or remove the USB or LAN cable.- Do not switch off the printer >> unplug the power cord from the socket!
2. right-click Start, search for "control panel" and open "Programs and Features"
   uninstall all HP printer software > via "Programs and Features"
3. right-click Start, search for "control panel" and open "Devices and Printers"
   In the "Devices and Printers" window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
4. Restart the PC
5. Close all programs
6. Change File-Explorer-Settings:View > Options > "Change folder and search options" > Tab "View"
   • enable > Show hidden files, folders and drives
   • uncheck > Hide protected operating system files (Recommended)
   OK
7. search for "HP [printer name]" and delete all this folders
8. Empty the TEMP folders
   A) C:\Users\[Your user account]\AppData\Local\Temp\
   B) C:\Windows\Temp\
system files cannot be deleted!
9. Reconnect the printer to the power supply and switch it on (if this does not happen automatically)
10. Please note: WLAN has to be deactivated!
11. Restart the PC
12. Close all programs
13. Open up the run command with the "Windows Key + R" key combo > in folder Downloads click on the EXE, see above.

Via USB, means wait until the installation asks to connect the printer/scanner.

Document error messages, even better is a screenshot and upload here.

Print a Printer Status Report an check the firmware version. if the printer has an older firmware, install the new firmware version

Recommendation: run the firmware update via the USB connection.

The network configuration or the type of connection can be changed later, Changing from a USB to a Wireless Connection .

Note:

Change the File Explorer settings again -

• enable > Don`t show hidden files, folders or drives
• click button > Hide protected operating system files (Recommended)

OK

Hope this helps! Keep me posted.
Andreas

If my post resolved your problem please mark this post as an "Accepted Solution".
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks”!