Printer wont print black ink after changing cartridge

[yasminsoltn]

My printer ink was low so I bought new ink and now the printer will only print the colored ink and wont print the black ink. I have tried cleaning the printer head and aligned the printer head in the tools section but it still wont work.

[KrazyToad]

@yasminsoltn

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

I understand that you replace the ink cartridge and now your printer won't print in black.

I'll try my best to help

Did you replace the black or color cartridges?

Make sure that the cartridges are properly vented and seated correctly

1. Press the Power button to turn on the printer, if it is not already turned on. Wait until the printer is idle and silent before you continue.

2. Locate the two slots on the left and right sides of the printer.

   Figure : Locations of the two slots

   

3. Slide your fingers into the two slots, and then lift up to open the cartridge access door. The carriage moves into the access area.

   Figure : Open the cartridge access door

   

4. Press the tab on the front of the cartridge inward to release it, and then pull up on the cartridge to remove it from the slot.

   Figure : Remove the ink cartridge from its slot

   

5. Locate the vent area on the top of the cartridge.

   Figure : Vent area on the top of the cartridge

   

6. If the cartridge still has the orange pull-tab attached, pull to remove it.

   Figure : Orange pull tab

   

7. If the vent is clogged, use a straight pin to gently remove excess adhesive from the vent.

8. Figure : Clean the clogged vent with a pin

   1. Clogged vent

   2. With a straight pin, gently remove excess adhesive from the vent

   3. Unclogged vent

Then perform a Printer Reset

(1) Turn the printer on, if it is not already on.
(2) Wait until the printer is idle and silent before you continue.
(3) With the printer turned on, disconnect the power cord from the rear of the printer.
(4) Unplug the power cord from the wall outlet.
(5) Wait at least 60 seconds.
(6) Plug the power cord back into the wall outlet.
 NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
(7) Reconnect the power cord to the rear of the printer.
(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

If the issue persists, try cleaning the Printhead

1. Load plain, white U.S. letter or A4 size paper in the input tray.

2. On the printer control panel, press the Setup icon .

3. Press the button  next to the arrow  until Tools displays next to OK.

4. Press the button next to OK to select Tools, and then press the button next to the arrow  until Clean Printhead displays next to OK.

5. Press the button next to OK to clean the printheads.

   The printer cleans the printheads and then prints a test page.

6. Evaluate the test page for print quality.

   Figure : Example of the printhead cleaning test page

   

   • If the print quality on the test page is satisfactory, touch No to return to the current print job.

   • If the print quality on the test page is unsatisfactory, touch Yes to perform a secondary cleaning of the printhead.

     There are three printhead cleaning stages. Complete all three stages if necessary. If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes after the last (third) cleaning stage to start the first stage of the cleaning process over again.

You can refer to this Link: https://support.hp.com/us-en/product/hp-officejet-4620-e-all-in-one-printer-series/5101229/model/510...

Keep me posted how it goes and if you need further assistance

Thank you 🙂

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" 

[Artichoke1_-]

It is HP 364. I have already used 2 new HP black cartridges and neither of them work.

[TEJ1602]

@Artichoke1_-, Welcome to HP Support Community!

I understand you have issues printing with black, it could either be an issue with the ink cartridge or the printer itself. In order to isolate and provide you with an accurate solution, I would like to know the following:

Which printer are you using?

Is your printer enrolled in HP Instant Ink Program?

Is there any error message on the printer?

Did you try printing a test page on the printer?

Keep me posted for further assistance.

[Artichoke1_-]

Hi TEJ1602,

Thank you for getting back to me about my black cartridge problem.

Here are the answers to your questions:-

- I have an HP Deskjet 3520

- the printer is not enrolled in HP Instant Ink, but I have always used original HP cartridges

- there is not error message on the printer

- yes, I have done a test page, but there is no black ink on it

I hope this helps.

Artichoke1_-

[TEJ1602]

@Artichoke1_-

Thanks for replying!

If you have already performed the steps from the document Black Ink Not Printing, Other Print Quality Issues, and the issue persists, it could be a hardware failure.

Please reach out to the HP Support in your region regarding the service options for your printer.

Hope this helps!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Artichoke1_-]

Hello,

I am afraid I have had no luck with the ideas in the document you recommended. Have you any other suggestions?

Artichoke_-

[TEJ1602]

@Artichoke1_-

We have already suggested all the possible troubleshooting steps. This possibly could be a hardware failure.

Like I mentioned in my previous post, contact HP Support for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!