Printer working

[bobgspinball]

Not printing

[Jerry_57]

Hi @bobgspinball,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

I understand your printer is not printing. Kindly refer to the steps below to resolve the issue:

1. Clear the Print Queue

• Go to Settings > Devices > Printers & scanners. Select your HP printer and click Open queue. Right-click on each job and select Cancel to clear the print queue.

2. Restart the Printer and Computer

• Turn off the printer. Unplug the power cord from the printer and the wall outlet.
• Wait for at least 60 seconds. Plug the power cord back in and turn on the printer.
• Restart your computer to ensure there are no pending software issues.

3. Check Printer Connection

• Ensure the USB cable is securely connected to both the printer and the computer. Try using a different USB port on your computer. Ensure your printer is connected to the same Wi-Fi network as your computer. Print a network configuration page to verify the connection status.

4. Reinstall Printer Drivers

• Go to Control Panel > Programs > Programs and Features. Find and uninstall any HP printer software.
• Go to the Official HP® Support. Enter your printer model number and download the latest drivers. Follow the on-screen instructions to install the drivers.
  
  5. Check Printer Status and Settings

• Go to Settings > Devices > Printers & scanners. Select your HP printer and click Manage.
• Click Set as default. In the Printers & scanners menu, make sure your printer status is set to Ready and not Offline.
  
  6. Update Printer Firmware

• Go to the Official HP® Support. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.
  
  7. Check for Software Conflicts

• Temporarily disable any firewall or antivirus software on your computer. Try printing a document to see if it resolves the issue.
  
  
• Make sure there are no other printer management programs or drivers installed that might conflict with the HP drivers.
  
  

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Jerry_57
HP Support