Printer

[msgood61]

My printer says it is connected but when I try to add it on my pc, it says driver is unavailable. I've downloaded and installed the drivers numerous times. I keep getting the same response. The printer worked fine until I upgraded to windows 10. When I hit print it wants to send it to Onenote.  Sad thing is that I can't even talk to a HP rep because my warranty expired. 

[KrazyToad]

@msgood61

Welcome to HP Community

I have gone through your Post and would like to help
 

I suggest you uninstall the printer driver from root level and download the full feature software

1.) In Windows, search for and open Programs and features 
2.) Select your HP Printer 
3.) Select Uninstall 
4.) In Windows, search for and open Devices and printers 
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.) Open up the run command with the “Windows key + R” key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.) Click on the “Drivers” tab 
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.) Select Ok 
11.) Select Apply and Ok on the Print Server Properties windows 
12.) Close Devices and Printers
13.) Restart the computer and download the Full Feature Software from Here and follow the onscreen Instructions

Keep me posted how it goes

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

[msgood61]

Hi,

Thank you for the response. Printer still won't print. I followed all insturctions and it said the setup was complete. But, when I try to print something it wants me to save to a file rather than print. When I checked my settings (printer and scanner) it says the driver is unavailable. My printer was working fine until the DOT started repaving our street and knocked the internet out and at the same time I canceled my subscription to insta ink. But I bought new ink cartridges. The wirless icon on the printer has a strong signal and it is set up. This is awful.

[KrazyToad]

@msgood61

I suggest you uninstall the printer driver from root level once again and reinstall the printer using the Windows Built-In driver

Link: https://support.hp.com/in-en/document/c01796879

[msgood61]

Hello,

I uninstalled the printer and followed the directions to add the printer back. When I tried to print a test page, I got an error message that says the printer is in an error state. I'm missing something here. uuuuuugh

Thank you for your help

[KrazyToad]

@msgood61

I suggest we perform a Semi Full Reset

I have sent the instructions to your Inbox

Please check your private message icon on the upper right corner of your HP Forums profile.

Next to your profile Name, you should see a little blue envelope

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.