Printer

[cllaauuddiiaaa]

I can't connect my printer with my laptop after a windows 10. 

[ShlomiL]

Hi,

What exact error or behavior is shown when you are trying to connect the printer?

Have you tried installing its software below?

https://ftp.hp.com/pub/softlib/software12/COL54342/mp-131169-2/OJ6800_Full_WebPack_33.1.74.exe

Please try installing the drivers, let us know of any problem with much details as possible if you experience any difficulties.

Shlomi

[cllaauuddiiaaa]

Hi, thank you for answering

I just started using my old laptop and updated it to windows 10 after that I can't use my  printer with my laptop. I can print from my phone so I know is not the printer. When I try to print it gives me an error and it says the driver is not installed. I already uninstalled the device and software a few times and still doesn't work. I'm going to try to install the software with the link you provided. 

Thanks

[ShlomiL]

If you experience further difficulties, also try following below version of the HP Print and Scan Doctor Utility by selecting your printer:

http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

Be sure to restart your PC and allow the utility to complete the process, then check for any difference.

Please let me know the results,

Shlomi

[cllaauuddiiaaa]

I tried to  install the printer with the link you provided and didn't work. I've tried to install through the windows installer, through control panel "add a device". I've downloaded the hp doctor and nothing seems too work. 

[ShlomiL]

Thanks for clarifying.

Please make sure your operating system is fully up to date and check if you may see any difference then:

https://support.microsoft.com/en-us/help/4027667/windows-10-update

Shlomi