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‎10-14-2020 01:19 PM

HP Recommended
Product: HP Office Jet Pro 6978

HP Office Jet Pro 6978

I can not print to this printer from my mobile device (Samsung galaxy) nor from my HP laptop.

Category:
1 REPLY 1

‎10-17-2020 08:42 AM

HP Recommended

@A2n_Sein-g, Welcome to the HP Support Community!

 

Do you get any errors while trying to print?

Try making a standalone copy and check if that works. By this, we can conclude if this is a hardware or a driver issue.

 

The HP Notebook you have, is it running on Win 10?

On the mobile device, you will have to use the HP Smart app to print. Download it from the Play store. Click here to know more.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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