Printer

[Baltofan]

Okay I just downloaded the update most recent update for my HP or my cell phone it says my printers ready to print but when I go to print and the document I need to print it just keeps spinning in a blue circle just keep spinning around and around and won't do nothing else

[Gaya1239]

Hi @Baltofan,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP DeskJet Plus 4140. It is showing as ready to print but isn’t actually printing from your phone, try these steps:

Restart Devices: Turn off your printer, phone, and WiFi router. Wait a few seconds, then turn them back on. This often resolves connectivity issues.

Clear Print Queue: Open the print queue on your phone (this may be in the print notifications or app settings) and clear any stuck or pending jobs.

Update or Reinstall HP Smart App: Sometimes an app update or reinstall helps. Delete and reinstall the HP Smart app from your phone’s app store, as this refreshes the connection settings.

Re-add the Printer:

• Open the HP Smart app.
• Remove the printer from your list of devices, then add it back by following the on-screen instructions.

Check WiFi Connection: Ensure your phone and printer are on the same WiFi network. If you have multiple networks, connect both to the same one.

Try Another Document or File Format: Sometimes, specific files can have compatibility issues. Try printing a different document (like a basic PDF) to see if it prints correctly.
 

Refer to this document: HP DeskJet Plus 4140 All-in-One Printer User manual

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.