• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎08-12-2019 04:50 PM

HP Recommended
Product: HP Officejet Pro 6960
Operating System: Microsoft Windows 10 (64-bit)

Printerdisplay say Device error.  It does not print. Have put in brand new HP cartridges.Have tried to clean the printerheads. Have tried to run the printer cleaning progamme.It does not connect. The computer say that there is no ink,but the Printerl display shows full cartridges. Have tried to shut the printer down, Have unplugged the printer and restarted.Have closed the  firewall off for a while to check.. Network is working fine. Have no idea what to try next!

1 person had the same question
1 REPLY 1

‎08-15-2019 03:14 AM

HP Recommended

Hi @Ladylike

 

Welcome to the HP Support Community. 

 

Appreciate you trying the steps. This looks like a hardware issue. Please reach out to the HP Support in your region regarding the service options for your printer.

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.