Printers offline

[bjnc]

We have three HP printers, two HP laptops and one older HP Desktop tower.  With the exception of the older tower and an older Laser Jet Pro M402dw all are on our home WI-FI router. One laptop, an Envy 17 inch (our newest) has begun to always show the newer two printers as OFFLINE (in Settings) when I start it up.  Settings on the other laptop shows the two newer printers available and the tower shows all three printers as available. (The older M402dw printer is USB cabled to the tower.)

Every time I sign onto the Envy 17 I have to run HP Print/Scan Doctor to get the laptop to show the two newer printers as available and thereby enable me to print from it.

The affected printers are an Office Jet Pro 8210 and a Laser Jet MFP M234dw.

Given what is going on with all of our PCs I have to suspect that the Envy 17 is the likely source of the problem but I have no idea what to do to correct the situation.  Any help the community can offer would be greatly appreciated.

[Kuroi_Kenshi · Accepted solution]

Hi @bjnc,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printers!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Network Connection:

• Ensure that the laptop is connected to the same Wi-Fi network as the printers.
• Move the laptop closer to the Wi-Fi router to improve signal strength.

Restart Devices:

• Restart the laptop, printers, and the router to clear any potential error conditions.

Update Printer Firmware:

Kindly refer to this link to update your printer firmware.

Reconnect Printers to Network:

• For printers with a touchscreen control panel: Open the Setup, Network, or Wireless settings menu, select Wireless Setup Wizard, and follow the instructions.
• For printers without a touchscreen control panel: Press and hold the Wireless button on the printer for five seconds until the wireless light starts to flash. Then, press and hold the WPS button on the router until the connection process begins.

Check Printer Status:

• Make sure the printers are turned on and in a ready state.
• Verify that there are no error messages on the printer control panels.

Printer Settings:

• Ensure the printers are not set to offline mode manually. In Windows, go to Devices and Printers, right-click the printer and deselect "Use Printer Offline".

Print a Wireless Test Report:

• On your printer control panel, print a wireless test report to ensure the printers are connected to the network correctly.

Restore Wi-Fi Setup Mode:

• If the printers are newly set up or have had their network settings changed, you might need to restore Wi-Fi setup mode and configure the network settings again. Go to Restore Wi-Fi setup mode on your HP printer for detailed instructions.

Enable Bluetooth:

• Enable Bluetooth on your Envy laptop to help HP Smart detect the printer during setup.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,