Printhead Not Working

[AWilson-TT]

A refurbished 8022e All In One is not working straight out of the box. The message that came up on the printer said "The print cartridge cannot move. Opem the cartridge access door, clear any paper jam or obstruction, and select OK." I checked everything I could. If there is anything else I could check, please let me know.

[BeemerBiker]

This unboxing video might help

https://www.youtube.com/watch?v=s4eqe7r2TMs

if you get past then the following might be useful.

Watch the reset video. After resetting, you generally have 2 hours to complete the setup. Decide if you want to connect the printer to the router or to print directly to the printer and bypass the router.

Many HP and other OEM printers have problems with the router when the router has two bands and both bands have the same name (SSID). Log into the modem and rename one of the bands. Alternately, contact your ISP and have them rename a band.

Or simply use Wi-Fi direct.

If English is not your native language or if you wish to get additional information not covered below, then use the HP and Microsoft support assistants. The latest HPSA supports 36 languages and can be downloaded here. Microsoft's AI assistant is in the latest Windows 10 and 11 releases and there are instructions here on how to enable the AI. Microsoft's AI assistant (Copilot) has a microphone button and supports natural language processing.

HARD reset of HP Office Jet Pro 8028. As the printer is booting up press the back arrow icon 4 times in a row until the support menu comes up. Choose FULL RESET if it is there or watch 1:12 into this video

Factory restore 8025e

Wi-Fi setup video 8035e 8028e 8025e 8020

Wi-Fi setup video for 8010e

For Wi-Fi direct setup watch video click here.
This is useful if there is no modem or you wish to avoid using the router.


Full Feature software

8030e 8035e Full feature software Dec 2021


8025e 8020e 8028e pro full feature Feb 2022


8020e pro https://ftp.hp.com/pub/softlib/software13/printers/OJP8020/HPEasyStart-13.6.5-OJP8020_49_11_4670_1_W...

8020e "not pro" but possibly pro may work basic drivers

Bands 2.4 and 5ghz: 8035e Pro

OfficeJet Reference 8020 8030 8035 8028 8023 8025e 8010e Pro 8020

Let me know if you have a flex system (Wi-Fi boosters or repeaters) as the setup is much more complicated for routers.