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‎09-18-2019 08:21 PM

HP Recommended
Product: ENVY 7855
Operating System: Microsoft Windows 10 (64-bit)

With my previous computer (Canon), when I sent a photo from the phone to the printer, it always printed a 4x6 photo. When I now send a photo to my new ENVY 7588 from my iPhone, the printer defaults to two possibilities: 5x7 Photo (glossy) and German Legal Fanfold (whatever that is) plain paper. How can I get 4x6 glossy? I'm ready to return the printer (even though in other respects I like it very much) because printing 4x6 photos from my iPhone is a very important part of my printing.

2 people had the same question
1 REPLY 1

‎09-22-2019 06:34 AM

HP Recommended

@edglick, Welcome to the HP Support Community!

 

From which application are you trying to print?

Which version of iOS are you using?

 

Update the printer firmware

Click here to know different methods of updating printer firmware.

 

AirPrint does not have an option to select the type/size of the paper being used as it automatically picks the information from the printer.

Refer to this document to know how to load photo papers in the printer

You may also watch this video or a better understanding.

Disclaimer: This video is not from HP and is a third party video on youtube.

 

Use HP Smart app to print photos

Click here to download and know more about HP Smart app

 

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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