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Welcome to the HP Community --
@heshie75v1 wrote:I tried printing envelopes the other day and when I pulled out the paper tray and put in my # 10 envelopes`, the option on the screen on my printer NO LONGER had the option to change the size of my paper to the # 10 envelopes.
If I go into my HP smart printing app, then setting and then then advanced settings and printer settings, I can change the paper size there and the envelopes print correctly.
However the next time I go to print envelopes I have to go through the whole thing again.
My question is what happened to the paper settings on my printer screen and how do I get it back.
The above settings changes were given to me by HP support, which obviously did not work.
Thanks
Product / Printer Model: ?
Operating System: ?
Software / Application: ?
Connection Type: ?
Content / File Type: ?
Paper Size / Type: ?
Job type: Envelope option in Printer Display
Your post did not capture your Printer Model and Operating System/version.
-- Based on what we know --
Ignore anything previously tried and discarded.
== Important ==
One of the steps missing (in the list below) is that of (re)installing the full driver printer software. This is a vital step and does require that you find and install the full web pack for the printer either from the printer's own support Software & Drivers category or by seeking out the full driver using the standard search and install procedure:
123.hp.com - Printer setup from the HP® Official site
Ask if you need help -- provide us the Printer Model and your Operating System / version.
-- Try / Consider --
Assign the printer its own manual / static IP address. Doing so improves stability and reduces "lost printer" syndrome. If the printer supports Ethernet, use it if possible.
Restart your devices - including (at least) the printer and the computer. Restart your router if you can stand it. Restarting devices is simple and can sort minor issues including settings that should be present on the printer's display panel.
If you like, Power Reset the printer --
"Unplug while printer is on →
Wait 60 to 90 seconds →
Plug into a standard wall socket →
Wait for boot or press/release the power button on the printer to boot →
Wait for full boot sequence to complete.
Power Reset can catch and correct minor issues that the simple Restart cannot fix.
Start...
==========================
Load Paper / Load Media
Load the paper / envelopes according to the instructions in the user guide:
==========================
EWS - Tray and Paper
EWS > HP Document / How-to (InkJet Printers – Basic Information)
Use the HP printer Embedded Web Server (EWS)
NOTE: Find printer IP address
Section Open the EWS over a local network orientation
OR
HP Laser Printers - Using the Printer Embedded Web Server (EWS)
-- Reminder --
If asked enter the printer’s PIN number –
The default PIN might be located on the back or inside the printer (ink access area).
See your printer's user guide for additional information.
Search the guide for “ PIN “
EWS – Tray and Paper Management / Paper > Trays
Notes
Depending on the printer model, the Printer Control Panel touchscreen might provide access to Paper Size / Type settings immediately after the paper is (re)loaded into the appropriate printer intake tray or when the tray is opened and then closed.
Reminders
EWS (Embedded Web Server) provides access and control for Settings, including Tray and Paper.
Paper Size, Type, and Weight loaded in the printer tray must be supported for use in that tray.
-------------------------------------------
Classic EWS - InkJet Printers / Select other printers
Open your Browser
Type / enter the Printer IP address into URL / Address bar
Tab Settings > Preferences > Tray and Paper (Management)
Select / Adjust settings for Paper Size / Type
Model and EWS version Dependent: Advanced section
Click Apply to save changes
OR
----------------------------------------------
Alternate EWS format - Select newer InkJet printers and select LaserJet printers
-- Reminder --
If asked enter the printer’s PIN number –
The default PIN might be located on the back or inside the printer (ink access area).
See your printer's user guide for additional information.
Open your Browser
Type / enter the Printer IP address into URL / Address bar
Section Paper > Trays > click on Tray to configure
Next (as available)
Section Print > Default Print Options > Select default options / tray
Tray and Paper – Paper Size / Paper Type / Paper Weight
Notes
HP Smart / HP App require that paper size / type is rechecked / adjusted before content is opened for print.
Newer printer? Touchscreen Printer Control Panel locked against making changes? Try username "admin" and the PIN located on the sticker on the inside of the front door of the printer.
Trays
- If the printer lacks a second tray, all paper / types are supported in the single available tray.
- Printers that include a Photo Tray generally restrict the paper sizes and paper type supported in that tray.
Custom size?
If your paper is a custom size, look for "Custom" in the full list of paper sizes.
Remember >> Printers with more than one tray might only support custom paper sizes and types in one of the available trays.
If EWS does not allow setting the paper size or size “Custom”,
If the printer includes a touchscreen display printer control panel,
Look for the setting for “Custom” in the Printer Control Panel after (re)loading the paper to be used
NOTE: EWS Size Custom is not available for all printers
==========================
Windows - Printer Properties
Windows 10
Settings > Devices > Printers and scanners
Right-Click on your Printer > Printer Properties > Tab Advanced
Windows 11
Settings > Bluetooth & devices > Printers & scanners > Select Printer >
Printer Properties > Tab Advanced
Verify / Correct the Driver = the installed HP driver and not the IPP / Microsoft drivers
Example - Printer Properties
① → ② Optional → Printing Defaults
===================================
Message Content References
-- Take advantage of the extensive HP Video collection --
↓↓↓↓↓↓↓
Technology Tips - Video Gallery from our HP Expert greenturtle
Technology Tips– YouTube Video Help for Printers
HP Support Official Channel – HP Support Video Gallery
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References / Resources
HP Printer Home Page - References and Resources
Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair
Open
Enter the device type and model name of your HP product
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Question / Concern Answered, Click my Post "Accept as Solution"
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