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‎09-22-2024 12:22 AM

HP Recommended
Product: HP Color LaserJet Pro MFP M283fdw
Operating System: Microsoft Windows 11

I have been unable to print on legal size paper from tray 1 perhaps since I updated the HP software on my Color LaserJet Pro MFP M283fdw a month or 2 ago.  When I request a print, legal, tray 1...the printer asks me to load tray 1...the paper loads seemingly normally...then I get a confirmation about paper size and tray (I can modify or continue) ...I hit continue, and it tells me to load the legl paper in tray 1 again and the only button available on the screen is cancel.  It just doesn't 

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-22-2024 12:30 AM

HP Recommended

I suggest that you set the tray paper size to legal on the printer so that it does not prompt you to change paper types.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



View solution in original post

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3 REPLIES 3

‎09-22-2024 12:30 AM

HP Recommended

I suggest that you set the tray paper size to legal on the printer so that it does not prompt you to change paper types.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎09-22-2024 01:34 AM

HP Recommended

BINGO!  Thank you very much Repairatrooper!  You get a GOLD STAR!!

 

Thank you, thank you, thank you!!

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‎09-22-2024 01:36 AM

HP Recommended

Forgot to tell you...the prompt about paper size still came up after I changed the paper size on the printer itself, but when I confirmed the legal size it started to print.

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